Service Excellence Specialist

4 days ago


Coventry, Coventry, United Kingdom Universal Business Team Full time
Job Role

We are looking for a skilled Service Excellence Specialist to enhance our customer experience at Universal Business Team. The successful candidate will be responsible for delivering top-notch customer support, addressing queries promptly, and ensuring seamless communication with our customers.

Key Accountabilities:
  1. Provide fast and efficient resolutions to customer complaints and queries.
  2. Work closely with carriers to resolve delivery issues and organize returns.
  3. Keep customers informed about product availability and delivery ETA.
  4. Promote excellent customer service standards within the team.
Essential Qualifications:
  • Demonstrated experience in customer-facing roles.
  • Able to work well under pressure and maintain a positive attitude.
  • Excellent written and verbal communication skills.
  • Proficient in IT systems and able to adapt quickly.
Compensation Package:
  • An attractive salary of £30,000 - £35,000 based on experience.
  • Standard working hours: Monday - Friday 08:30 - 17:00 with flexibility to accommodate needs.
  • Benefits include company bonus scheme and free parking.


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