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Senior UX Researcher, Futures Insights, Devices Design Group

2 months ago

London, Greater London, United Kingdom Amazon Development Centre (London) Limited - C26 Full time
About the Role

We are seeking an exceptional Senior UX Researcher to partner with our Design team responsible for informing mid-to-long term strategic planning. This role will report to the Head of Futures Insights.

Key Responsibilities
  • Help build and sustain a program for collecting, synthesizing, and communicating foundational insights on human needs and motivations, and sociocultural trends, to inform mid-to-long term planning efforts of DDG and its product line partners.
  • Partner deeply with the DDG Design Futures team to inform and shape mid-to-long term (2-5 year) concept development and experience roadmaps.
  • Help leadership determine the right research questions to ask, creating long-term research roadmaps that align to and inform business strategy and goals.
  • Synthesize primary and secondary data to perform quick and thorough analyses leading to focused, insightful, and actionable findings.
  • Define, invent, and execute research methods appropriate to the questions at hand, including but not limited to ethnographic and survey techniques.
  • Translate insights into operational criteria aligned to business goals.
  • Advance the development of insight-based knowledge management systems to drive organizational decision-making and prioritization of investments.
  • Persuade decision makers to take aligned action on research findings – inspire them and help them internalize opportunities to delight customers and differentiate our offerings.
About the Team

The DDG UXR team is comprised of more than two dozen highly capable and collaborative ethnographers, psychologists, and research scientists. With the support of a dedicated research operations team, we execute and synthesize human research that provides the business with a deep understanding of the motivations, behaviors, needs, and capabilities of current and potential customers. We reveal insights that clarify opportunities and inspire innovation, and translate these insights into operational outcomes. We then partner to iteratively design and test solutions until outcomes are achieved or hypotheses are proven wrong.

Requirements
  • 6+ years of experience in the field of UX research with a focus on early, generative research that informs long term business strategy, ideally in the digital products and services industry.
  • Strong portfolio that illustrates how your research has informed strategic decision-making.
  • Working knowledge of a full range of UX research methods, with deep expertise in early-phase qualitative methods, and the proven ability to execute the right methodology to get the needed result.
  • MS in Anthropology, Psychology, Sociology, or a related field.