Senior UX Researcher: Insight Driven Solutions

1 week ago

London, Greater London, United Kingdom Amazon Full time

The Amazon Device and Services Design Group (DDG) is seeking a Senior UX Researcher to join their team. This role is ideal for those passionate about using research to inform early strategic decision-making.

This position involves partnering with the DDG Design Futures team to inform and shape mid-to-long-term concept development and experience roadmaps. You will help build and sustain a program for collecting, synthesizing, and communicating foundational insights on human needs and motivations.

The ideal candidate will have 6+ years of experience in UX research, with a focus on early, generative research that informs long-term business strategy. A strong portfolio and working knowledge of UX research methods are also essential.

Key Responsibilities:

  • Help build and sustain a program for collecting, synthesizing, and communicating foundational insights on human needs and motivations.
  • Partner deeply with the DDG Design Futures team to inform and shape mid-to-long-term (2-5 year) concept development and experience roadmaps.
  • Help leadership determine the right research questions to ask, creating long-term research roadmaps that align to and inform business strategy and goals.
  • Synthesize primary and secondary data to perform quick and thorough analyses leading to focused, insightful, and actionable findings.
  • Define, invent, and execute research methods appropriate to the questions at hand, including but not limited to ethnographic and survey techniques.
  • Persuade decision makers to take aligned action on research findings – inspire them and help them internalize opportunities to delight customers and differentiate our offerings.

About the Team:

The DDG UXR team is comprised of more than two dozen highly capable and collaborative ethnographers, psychologists, and research scientists. With the support of a dedicated research operations team, we execute and synthesize human research that provides the business with a deep understanding of the motivations, behaviors, needs, and capabilities of current and potential customers.

We partner to iteratively design and test solutions until outcomes are achieved or hypotheses are proven wrong. If you have a passion for understanding and applying the latest learnings and innovations in social and behavioral science, research methods, and UX design, this role may be ideal for you.

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