Senior UX Researcher

6 days ago

London, Greater London, United Kingdom Trustpilot, Inc. Full time

We are seeking a highly skilled Senior Quantitative UX Researcher to join our team at Trustpilot, Inc. As a key member of the UX Research team, you will collaborate with other researchers to increase the impact of your work and contribute to building out research operations.

This role is an excellent opportunity for someone who is passionate about using data-driven insights to inform product decisions and drive user experience. You will use advanced quantitative research techniques to analyze user data, represent the customer by advocating for data-driven insights within the company, and collaborate with cross-functional teams to enhance user experience.

Key Responsibilities:
  • Use statistical methods and advanced analytics to uncover actionable insights from user data.
  • Gather and communicate insights through quantitative data analysis, translating findings into clear, actionable recommendations that drive research and product decisions.
  • Collaborate with product designers to establish processes that transform data into actionable insights, influencing product strategy through rigorous analysis and data storytelling.
  • Support the development of other researchers by demonstrating best practices, providing direct guidance on joint projects, and coaching them as they strengthen their quantitative skills.

You will be part of a dynamic team that values collaboration, innovation, and continuous learning. We offer a range of flexible working options, a competitive compensation package, and access to cutting-edge tools and technologies.

About You:
  • You have 4+ years of quantitative UX research experience, with a comprehensive previous experience handling broad and complex research projects that require deep data analysis and methodological rigor.
  • You are experienced in designing and executing innovative quantitative research plans to address complex problems, applying statistical methods and advanced analytics to uncover actionable insights.
  • You have high-quality quantitative research outputs that set the benchmark for UX research standards, with a significant emphasis on data accuracy and reliability.
  • You have experience collaborating with product teams on roadmap planning to align research with key product milestones, identify knowledge gaps related to user behavior on new features or enhancements, and develop robust research strategies in partnership with cross-functional teams.
What We Offer:
  • A competitive salary of $120,000 - $150,000 per year, depending on experience.
  • A range of flexible working options to dedicate time to what matters to you.
  • Competitive compensation package + bonus.
  • 25 days holiday per year, increasing to 28 days after 2 years of employment.
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Pension and life insurance.
  • Health cash plan, online GP, 24/7, Employee Assistance Plan.
  • Full access to Headspace, a popular mindfulness app to promote positive mental health.
  • Paid parental leave.
  • Season ticket loan and a cycle-to-work scheme.
  • Regular opportunities to connect and get to know your fellow colleagues, including company-wide celebrations and events, ERG activities, and team socials.

We value diversity and inclusion and welcome applications from talented individuals from all backgrounds. If you're passionate about using data-driven insights to drive user experience and have a strong background in quantitative UX research, we'd love to hear from you.

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