Senior UX Researcher
6 days ago
Intercom is revolutionizing customer service online by creating an AI-first platform that sets a new standard for excellence. As a Senior UX Researcher, you will be instrumental in driving effective evidence-based decisions through research and data science. Join our mission to redefine customer service and make internet business personal.
What's the Opportunity?
The Research, Analytics & Data Science (RAD) team at Intercom exists to build, enable and share a deep holistic understanding of our customers, their needs, and their product behaviors, using research and data science.
Key Responsibilities:
- Lead research projects from start to finish, driving impactful initiatives that improve Intercom's UX.
- Work closely with designers and data scientists to build a comprehensive understanding of the Intercom user experience.
- Build relationships and collaborate with design and product leaders to shape the strategy for improving Intercom's UX.
- Craft insights stories, share findings, and advocate for recommendations across R&D.
- Drive projects to improve tools and infrastructure for designers, actively enhancing their craft.
- Become an ambassador for UX research across the company.
Requirements:
To succeed in this role, you'll need:
- 5+ years of experience working with research to solve problems and drive evidence-based decisions.
- Demonstrated ability to influence and guide product and design strategy with insights.
- Excellent communication skills and a focus on driving impact.
- Strong understanding of product design and UX, with experience working closely with product design teams.
- Strong growth mindset and sense of ownership.
Benefits:
As a valued member of our team, you'll enjoy:
- Competitive salary and equity in a fast-growing start-up.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews – we reward great work.
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
- Flexible vacation policy and flexible holidays so you can take time off when you need it.
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
- MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done.
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