Mobile Network Coordinator

3 weeks ago


Reigate, Surrey, United Kingdom Opustech Full time
Provisioning Operations Specialist Job Description

We are seeking a highly skilled Provisioning Operations Specialist to join our team at Opustech. As a key member of our Provisioning department, you will be responsible for managing cases, work pools, and allocated projects. You will also assist with sales order creation and validation, providing out-of-hours support to customers as part of the on-call schedule.

Key Responsibilities:

  • Manage CRM tickets focusing on mobile products for O2, Vodafone, and EE
  • Ensure customer responses are met within agreed company SLAs/expectations through efficient management of the group email inbox
  • Maintain strong relationships with customers, suppliers, and partners by updating the CRM database and communicating effectively
  • Complete training academy courses to become competent on all supplier portals and communication processes
  • Identify potential errors or pitfalls in day-to-day operations and propose solutions to ensure smooth business running
  • Support sales administration by assisting with sales order creation and validation
  • Provide out-of-hours support to customers as part of the on-call schedule

Requirements:

  • 1 year experience in a mobile provisioning role with knowledge of multiple mobile networks (O2, Vodafone, EE)
  • 1 year experience in the Telecoms industry
  • Strong communication skills, both verbal and written
  • Proficiency in Microsoft Office, including Outlook, Word, Excel, and Teams
  • At least 5 GCSEs with grades '5' or above, including English and Maths
  • Organised with a keen eye for detail

About Opustech:

Opustech is a leading technology provider delivering tailored solutions to clients nationwide. We pride ourselves on being customer-driven and service-led, building long-term partnerships with our clients. Join our team and embark on an exhilarating journey filled with impactful projects and continuous professional development.

Salary: £31,000 - £33,000 per annum



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