Technical Support Associate
19 hours ago
We are seeking a skilled Customer Experience Specialist to join our Service Delivery Team at Opus Technology, the UK's largest independent Managed Service Providers.
£26k per annum is offered for this role, along with 25 days holiday + 8 bank holidays and hybrid working arrangements.
Key responsibilities include:
- Maintaining high customer satisfaction levels through effective communication and issue resolution.
- Managing allocated work pools to ensure all cases are addressed according to service level agreements (SLAs).
- Developing competency on supplier portals and internal communication processes.
- Providing ad-hoc cover for accepting orders/deliveries, dealing with post, and logistics controller responsibilities.
- Offering out-of-hours support to customers within the Networks on-call schedule.
About You
- You have at least 5 GCSE grades at 'C' level or above, including Maths and English.
- You possess previous experience in customer service or coordination roles.
- You are proficient in Microsoft Office and basic database skills.
- You have strong problem-solving ability, conflict resolution skills, and excellent customer care abilities.
- You possess excellent communication and interpersonal skills.
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