Technical Support Associate

19 hours ago


Reigate, Surrey, United Kingdom Opus Technology Full time
Opportunities at Opus Technology

We are seeking a skilled Customer Experience Specialist to join our Service Delivery Team at Opus Technology, the UK's largest independent Managed Service Providers.

£26k per annum is offered for this role, along with 25 days holiday + 8 bank holidays and hybrid working arrangements.

Key responsibilities include:

  • Maintaining high customer satisfaction levels through effective communication and issue resolution.
  • Managing allocated work pools to ensure all cases are addressed according to service level agreements (SLAs).
  • Developing competency on supplier portals and internal communication processes.
  • Providing ad-hoc cover for accepting orders/deliveries, dealing with post, and logistics controller responsibilities.
  • Offering out-of-hours support to customers within the Networks on-call schedule.

About You

  • You have at least 5 GCSE grades at 'C' level or above, including Maths and English.
  • You possess previous experience in customer service or coordination roles.
  • You are proficient in Microsoft Office and basic database skills.
  • You have strong problem-solving ability, conflict resolution skills, and excellent customer care abilities.
  • You possess excellent communication and interpersonal skills.


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