Technical Support Specialist

1 day ago


Reigate, Surrey, United Kingdom MFK Recruitment Full time
About MFK Recruitment

MFK Recruitment is a reputable recruitment agency with a strong presence in Surrey. They have successfully placed 40 IT professionals with their clients within the past 5 years, with 30 of them still working for the company. This achievement is a testament to the excellent culture and career advancement opportunities provided by MFK Recruitment.

Job Title: 1st Line IT Support TechnicianJob Description:

This role involves managing all incidents and customer requests from receipt to resolution and closure. The successful candidate will ensure service level agreement standards are met and resolve incidents escalated from the 1st line support team.

The ideal candidate will be responsible for completing administrative paperwork and documentation accurately and keeping records of all site information using IT Service Management tools. Additionally, they will promote best practices and adhere to change control processes.

Responsibilities:
  • To manage all incidents and customer requests from receipt to resolution and closure
  • To ensure service level agreement standards are met
  • To resolve incidents escalated from 1st line support team
  • To complete any admin paperwork and documentation promptly and accurately
  • To keep accurate records of all site information using IT Service Management tools
Requirements:

The successful candidate will possess a minimum of 12 months of commercial experience in an IT Support role and have basic networking skills, including configuring, maintaining, and troubleshooting.

They will also have experience with Microsoft technologies, such as Azure, Windows, AD, and Server OS, and cloud technologies, including SharePoint and OneDrive.

Estimated Salary:

£25,000 - £35,000 per annum



  • Reigate, Surrey, United Kingdom SPECIALIST RECRUIT LIMITED Full time

    Job Title: Technical Support SpecialistJob Type: Full-timeLocation: Reigate, SurreyWe are seeking a highly skilled Technical Support Specialist to join our small but growing IT support team based in Reigate. As a Technical Support Specialist, you will be responsible for providing technical guidance and coaching to the service desk technicians, communicating...


  • Reigate, Surrey, United Kingdom Fleetcor Europe LTD Full time

    Fleetcor Europe LTD is looking for a Technical Support Specialist to handle IT helpdesk phone calls, participate in projects, and administer network shares, file access, and Exchange Server.DutiesInstallation, configuration, and relocation of PC hardware and software.Providing access to business applications and software installation.Network share...


  • Reigate, Surrey, United Kingdom Fletcher George Financial Recruitment Full time

    Fletcher George Financial Recruitment is proud to present an exceptional opportunity for a VAT Technical Specialist to join a leading accountancy practice. As a key member of the team, the successful candidate will deliver high-quality VAT technical advice to clients across the UK and Internationally.The VAT Technical Specialist will be responsible for...


  • Reigate, Surrey, United Kingdom MFK Recruitment Full time

    Job SummaryWe are seeking an experienced IT Support specialist to join our client's team in Reigate. The ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to work well under pressure.The successful candidate will be responsible for resolving technical issues, maintaining IT systems, and providing...


  • Reigate, Surrey, United Kingdom Specialist Recruit Full time

    About Specialist RecruitAs a leading provider of recruitment services, we connect clients with top talent.Job OverviewWe seek an experienced Customer Support Specialist to provide exceptional support to our clients. The role involves administrative duties, sales support, and accounts administration.Administrative Support: Provide administrative assistance to...


  • Reigate, Surrey, United Kingdom MFK Recruitment Full time

    MFK Recruitment seeks an IT Support Specialist to provide technical assistance to clients in Surrey.This role is ideal for a motivated and detail-oriented individual with experience working in an IT Support role.Key ResponsibilitiesResolve incidents escalated from the support teamKeep accurate records of all site information using IT Service Management...


  • Reigate, Surrey, United Kingdom esure Group Full time

    We're looking for a skilled Technical Product Specialist to join our team at esure Group. With our sights set on becoming a world-class digital insurer, we need someone who can help us design and deliver innovative technical products.About the RoleYou'll work closely with cross-functional teams to shape and develop esure's future.Design and construct digital...


  • Reigate, Surrey, United Kingdom MFK Recruitment Full time

    Our reputable client, partnered with MFK Recruitment, is seeking an IT Support Engineer to join their team in the UK. The successful candidate will be responsible for installing and supporting IT systems and infrastructure for clients.Key Responsibilities:Provide technical support for a wide variety of current and new technologies for SMB and Enterprise...


  • Reigate, Surrey, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Join Our Team as a Field Service EngineerAt beBee Professionals, we're seeking a skilled Field Service Engineer to provide top-notch on-site installation, maintenance, and repair services for our clients. As a key member of our team, you'll ensure that our customers' technical equipment is functioning optimally and deliver exceptional customer support.Key...


  • Reigate, Surrey, United Kingdom Willis Towers Watson Full time

    About the RoleSalary: £60,000 - £80,000 per annumWe are seeking a highly experienced Technical Support Analyst to join our team at Willis Towers Watson in Reigate. This role involves leading a small global team of analysts, taking responsibility for line management and oversight of 2nd line support incidents.This position offers flexible and hybrid working...


  • Reigate, Surrey, United Kingdom beBee Professionals Full time £35,000 - £45,000

    beBee Professionals is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair services for our clients. In this role, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer locations,...


  • Reigate, Surrey, United Kingdom Opus Technology Full time

    Opportunities at Opus TechnologyWe are seeking a skilled Customer Experience Specialist to join our Service Delivery Team at Opus Technology, the UK's largest independent Managed Service Providers.£26k per annum is offered for this role, along with 25 days holiday + 8 bank holidays and hybrid working arrangements.Key responsibilities include:Maintaining...


  • Reigate, Surrey, United Kingdom JLB Recruitment Ltd Full time

    As a Technical Field Support Engineer with JLB Recruitment Ltd, you will play a crucial role in maintaining and repairing our vending machines across Kent and Sussex. This is a fantastic opportunity to join a growing family business and contribute to its success. Below are the key responsibilities and requirements for this position.About the CompanyOur...


  • Reigate, Surrey, United Kingdom esure Group Full time

    About the RoleWe are looking for a talented Junior Java Developer to join our team at esure Group. The successful candidate will have the opportunity to work on a wide range of technical projects, developing and delivering cutting-edge solutions that drive business growth and innovation.The key responsibilities of this role will include:Designing and...

  • Support Specialist

    4 days ago


    Reigate, Surrey, United Kingdom Academics Full time

    About the RoleWe are seeking a dedicated Support Specialist to join our team in Reigate. The successful candidate will work with children and young people with mild to severe learning difficulties, providing essential support and guidance.


  • Reigate, Surrey, United Kingdom Just Group plc Full time

    We are recruiting for a Technical Support Analyst to join our team at Just Group plc.About the Role:You will be responsible for providing technical support and guidance to our DB Administration team, working closely with our Third-Party Administration operational team and the Implementation team.Your Key Responsibilities:Provide technical support and...


  • Reigate, Surrey, United Kingdom Austin Fraser Full time

    Job OverviewAustin Fraser is looking for a highly skilled Office Support Specialist to join our team. As an Office Support Specialist, you will provide administrative support to our teams, manage office processes, and maintain accurate records.Key Responsibilities:Office Administration: You will be responsible for managing office processes, including filing,...


  • Reigate, Surrey, United Kingdom MFK Recruitment Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team as a 1st Line IT Support Technician. In this role, you will be responsible for delivering exceptional technical support to our clients in Surrey, resolving escalated incidents, and maintaining accurate records using IT Service Management tools.Key ResponsibilitiesTo resolve...


  • Reigate, Surrey, United Kingdom Randstad Education Full time

    At Randstad Education, we are seeking an Academic Support Specialist to join our team. As an Academic Support Specialist, you will play a vital role in supporting the educational mission of our clients. We offer a competitive salary of $65,000 - $80,000 per year, depending on experience and qualifications.About the RoleThe ideal candidate will have a strong...


  • Reigate, Surrey, United Kingdom Randstad Full time

    Role OverviewA fulfilling opportunity has arisen for an experienced Academic Support Specialist to join our team in Reigate. This flexible role allows you to choose the days that work best for you, providing a great work-life balance.Key ResponsibilitiesAs an Academic Support Specialist, you will have the chance to work in various schools, supporting...