Technical Services Manager

1 day ago


Reigate, Surrey, United Kingdom Willis Towers Watson Full time
About the Position

Salary: £60,000 - £80,000 per year

Willis Towers Watson is recruiting a Technical Support Analyst to oversee our global support team from our Reigate office. This role demands a skilled professional who can balance technical expertise with leadership acumen.

This position entails flexible working arrangements, requiring regular presence in the office and participation in an on-call schedule.

Key Responsibilities
  • Provide world-class technical support to clients across diverse industries.
  • Leverage your technical prowess to drive issue resolution, elevate customer satisfaction, and foster long-term relationships.
  • Develop and execute strategies to improve our support services, stay abreast of emerging technologies, and anticipate future client needs.
  • Cultivate a collaborative environment, empowering team members to excel and grow professionally.
Requirements

To excel in this role, you should possess:

  • No less than 5 years of technical support experience.
  • Advanced problem-solving skills, combined with excellent communication and interpersonal abilities.
  • Familiarity with IT service management tools and ITIL processes.
  • Willingness to learn, adapt, and innovate continuously.
  • Leadership potential, with a proven track record of mentoring and developing team members.


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