Technical Services Manager
1 day ago
Salary: £60,000 - £80,000 per year
Willis Towers Watson is recruiting a Technical Support Analyst to oversee our global support team from our Reigate office. This role demands a skilled professional who can balance technical expertise with leadership acumen.
This position entails flexible working arrangements, requiring regular presence in the office and participation in an on-call schedule.
Key Responsibilities- Provide world-class technical support to clients across diverse industries.
- Leverage your technical prowess to drive issue resolution, elevate customer satisfaction, and foster long-term relationships.
- Develop and execute strategies to improve our support services, stay abreast of emerging technologies, and anticipate future client needs.
- Cultivate a collaborative environment, empowering team members to excel and grow professionally.
To excel in this role, you should possess:
- No less than 5 years of technical support experience.
- Advanced problem-solving skills, combined with excellent communication and interpersonal abilities.
- Familiarity with IT service management tools and ITIL processes.
- Willingness to learn, adapt, and innovate continuously.
- Leadership potential, with a proven track record of mentoring and developing team members.
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