Customer Success Adoption Manager

4 weeks ago

London, Greater London, United Kingdom AppZen, Inc. Full time
Join AppZen's Team as an Enterprise CSM

AppZen is the leader in autonomous spend-to-pay software, revolutionizing the way organizations manage their enterprise spend. As an Enterprise CSM, you will be at the forefront of driving customer success and adoption of our innovative solutions.

Key Responsibilities:
  • Drive product utilization and optimize configuration to maximize value for customers.
  • Advocate internally for product improvements based on customer feedback and showcase business impact to customer executives.
  • Oversee key milestones during implementation and conduct cadence calls to monitor and assess program health.
Requirements:
  • 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.
  • Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI.
  • Ability to understand our business applications quickly with little hands-on training.
  • Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws.
  • Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight.
What We Offer:
  • Competitive salary package and bonus or variable incentive pay
  • Comprehensive medical, dental, vision and life insurance benefits
  • Paid parental leave for eligible employees
  • Pension Plan
  • 28 Days Paid Leave
  • Sick Pay and Income Protection
  • Lots of office perks like snacks, happy hours, company events

AppZen is committed to fair and equitable compensation practices. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. We are an equal opportunity employer and value diversity.

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