Customer Success Adoption Manager

4 weeks ago


London, Greater London, United Kingdom Blockdaemon Full time
Unlock Your Potential as a Customer Success Adoption Manager

Blockdaemon is seeking a highly skilled Customer Success Adoption Manager to drive growth and success in our European revenue efforts. As a key member of our Customer Success team, you will be responsible for proactively engaging with customers, teaching them new aspects of our product suite, and growing their portfolio with us.

Your Impact
  • Develop and execute comprehensive customer success strategies to drive adoption and renewal
  • Collaborate with internal stakeholders to align account activities with customer business cases and strategies
  • Anticipate customer needs and identify opportunities to upsell and cross-sell our product offerings
  • Monitor and analyze customer adoption and utilization trends to inform business decisions
  • Lead the renewal motion with customers and leverage a team of Blockdaemon resources for assistance
  • Ensure exceptional client retention and satisfaction
Requirements
  • 4+ years of experience in Customer Success, Sales Engineering, or Solutions Consultancy
  • Strong technical troubleshooting skills and ability to learn new products and technologies
  • Knowledge of blockchain technology and cryptocurrency products
  • Excellent collaboration and communication skills
  • Ability to adopt a continuous improvement mindset and contribute to process improvements
About Us

We Power the Blockchain Economy

Blockdaemon is a globally established, ISO-27001 certified partner with extensive protocol coverage, offering technical depth, industry-leading SLAs, 70+ global points of presence, and 24/7 support for an unmatched institutional-grade experience. We provide integrated business solutions to exchanges, custodians, crypto platforms, financial institutions, and developers using our end-to-end suite of blockchain tools.



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