Field Support Specialist

4 weeks ago

Chichester, West Sussex, United Kingdom Bluecrest Wellness Full time
Job Title: Field Support Executive

We are seeking a highly organized and detail-oriented Field Support Executive to join our team at Bluecrest Wellness. As a Field Support Executive, you will play a critical role in providing administrative support to our Field Team, ensuring the smooth operation of our clinics and delivering exceptional customer service.

Key Responsibilities:
  • Manage tickets raised by the Field Team and respond in a timely manner in line with agreed SLAs
  • Manage the Field Support telephone line and click-to-chat function, ensuring all queries are dealt with promptly
  • Organize your workload and prioritize tasks on a daily basis
  • Research and answer queries, liaising with other departments as needed
  • Book hotel accommodation for the Field Team, working towards agreed KPIs to minimize costs
  • Work closely with the Results Team to proactively chase and update outstanding biometrics and ECG results
  • Liaise effectively with team members to ensure smooth-running clinics
  • Assist with rota requests, cancellations, and sickness cover, supporting the Resource Planner
  • Review timesheets and expenses, ensuring they are completed and approved
  • Support HAS Managers with note-taking on key investigations and disciplinary meetings
  • Take responsibility for regularly updating your knowledge on field regulations, company products, processes, and procedures
Requirements:
  • Excellent planning and organization skills
  • Prior experience using Microsoft Office Applications, particularly Excel, and strong computer literacy
  • Strong communication skills, with the ability to provide clear and concise feedback
  • Natural conversationalist with excellent listening skills
  • Ability to work in pressurized situations and take accountability for your actions
  • Extensive customer service experience
What We Offer:
  • Competitive salary of £26,000 per year
  • Annual performance-based bonus of £3,000 per year (paid quarterly)
  • Four free Health Assessments per year, which can be used by yourself, family, or friends
  • 50% discount on additional testing
  • 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days, plus bank holidays
  • Sophos@Home protection
  • EAP Scheme
  • Company sick pay scheme
  • Enhanced family leave
  • Life Insurance
  • Employee referral bonus scheme of up to £1,000
  • Matched company pension (up to 5% or up to capped amount)
  • Cycle to Work Scheme
  • Employee Charity Sponsorship Scheme
  • Discounted Gym Membership
  • Home office allowance - yearly allowance of £130 to make working from home more comfortable

*After qualifying period & subject to terms and conditions and/or eligibility.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating an inclusive and diverse workplace.

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