Field Service Support Specialist
3 weeks ago
Job Summary:
Zenzero is seeking a skilled Field Service Support Engineer to join our team. As a Field Service Support Engineer, you will be responsible for providing technical support to our customers and their end-users. You will work on-site at customer locations, resolving technical issues and performing installations, upgrades, and changes.
Key Responsibilities:
- Provide technical support to customers and their end-users
- Perform installations, upgrades, and changes at customer locations
- Resolve technical issues and troubleshoot problems
- Work with project teams to complete deployments and other installation activities
- Ensure that all work is completed to defined SLAs
Requirements:
- Technical knowledge of Microsoft 365 and general business IT systems
- Experience working in ITIL aligned environments
- Ability to demonstrate excellent troubleshooting skills
- Ability to demonstrate strong team working and team leadership skills
Ideal Experience:
- Working for a Managed Services Provider (MSP or MSSP)
- Knowledge of Azure, Intune & Autopilot
- Experience using ConnectWise Manage or another ITSM tool
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