Field Service Support Specialist

3 weeks ago


Chichester, West Sussex, United Kingdom Zenzero Full time

Job Summary:

Zenzero is seeking a skilled Field Service Support Engineer to join our team. As a Field Service Support Engineer, you will be responsible for providing technical support to our customers and their end-users. You will work on-site at customer locations, resolving technical issues and performing installations, upgrades, and changes.

Key Responsibilities:

  • Provide technical support to customers and their end-users
  • Perform installations, upgrades, and changes at customer locations
  • Resolve technical issues and troubleshoot problems
  • Work with project teams to complete deployments and other installation activities
  • Ensure that all work is completed to defined SLAs

Requirements:

  • Technical knowledge of Microsoft 365 and general business IT systems
  • Experience working in ITIL aligned environments
  • Ability to demonstrate excellent troubleshooting skills
  • Ability to demonstrate strong team working and team leadership skills

Ideal Experience:

  • Working for a Managed Services Provider (MSP or MSSP)
  • Knowledge of Azure, Intune & Autopilot
  • Experience using ConnectWise Manage or another ITSM tool


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