European Field Support Specialist

4 weeks ago


Chichester, West Sussex, United Kingdom ATS Automation Full time

ATS Corporation is seeking a highly skilled Field Service Engineer to join our team in Chichester, UK. As a Field Service Engineer, you will be responsible for providing technical support to our customers, resolving instrumentation issues, and ensuring the smooth operation of our equipment.

Key Responsibilities:

  • Assist with mechanical and electrical inspection and troubleshooting of instrumentation.
  • Computer/software configuration and integration with auxiliaries, inspection cameras, etc.
  • Repair, service, and perform preventative maintenance on BioDot instruments.
  • Customer interaction to train instrument operation and maintenance.
  • Field Service travel for installation, preventative maintenance, and service of instruments at customer locations.
  • Assume responsibility for continued customer satisfaction and coordinate all activities with the customer and appropriate sales manager.
  • Exercise judgment within broadly defined practices in selecting methods, techniques, and evaluation criterion for obtaining results.
  • Respond to online technical support inquiries, including direct interaction with customers by email and phone.
  • Follow protocols and test methods to measure instrument performance.
  • Support BioDot Sales efforts by selling service contracts, system upgrades, accessory items, and spare parts.
  • Assist in writing technical documents such as service manuals or application notes.
  • Report activities, maintain local spare parts inventory, record travel expenses, and time card.
  • Be accountable in maintaining an assigned tool kit.
  • Work as part of a cross-functional global support team.

Qualifications:

  • HNC in electronics/science discipline is desirable.
  • Experience of working in Laboratory and/or Manufacturing environments.
  • Previous experience as a Service/Applications Engineer or similar technical role valuable.
  • Knowledge of life science applications is preferred.
  • Good mechanical aptitude desired with the ability to convey technical details to non-technical individuals.
  • Clear communication skills and a team player, also able to work on independent projects.
  • Project planning and reporting skills.
  • Moderate computer literacy needed with Microsoft Suite (Word, PPT, Excel) proficiency required.
  • Should be able to demonstrate organizational skills managing multiple projects simultaneously.
  • Excellent follow-up necessary being able to be the customer advocate while being able to manage business success.
  • Tenacity, drive, the ability to be self-motivated, work independently, and must have a competitive and winning spirit.

Benefits include 5% non-contributory pension, company car, laptop, and mobile phone.



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