Technical Support Specialist

4 weeks ago


Chichester, West Sussex, United Kingdom Personnel Selection Full time
Job Title: Technical Support Specialist

About the Role:

We are seeking an experienced technical support specialist to join our clients expanding sales support team in Chichester. The successful candidate will be responsible for supporting sales engineers to win customers, maintaining strong local technical competency, and advising on the correct technical solutions for customers.

Responsibilities:

- Support sales engineers to win customers
- Maintain strong local technical competency
- Advise on the correct technical solutions for customers
- Provide the best possible service in a timely manner
- Efficiently use our CRM and Microsoft ERP systems in line with corporate guidelines

Relationships and Roles:

- Internal/External Cooperation
- Assist with all internal procedures connected to customer orders and delivery
- Assist the General Sales Manager with product launches
- Assist the General Sales Manager in pro-active analysis of lost customers
- Assist the General Sales Manager in marketing activities

Job Specifications:

- Relevant experience in technical sales environment
- Experience of our CRM/ERP system
- Market and customer-oriented
- Willingness to be part of a global team
- Strong understanding of process and/or factory automation
- Fluent English and local language

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