Electronics Technical Support Specialist

1 month ago


Chichester, West Sussex, United Kingdom CV Library Full time

We are seeking an experienced technical support engineer or service engineer with a background in customer support to join CV Library's expanding sales support team.

The ideal candidate will have 1+ years experience in a similar role, or an internal support engineer who has spent time working in a similar role but without the degree.

It is essential that the candidate is familiar and technically confident discussing all things electronics as this is a support role dealing with external customers and sales engineers.

Key Responsibilities
  1. Support the Sales Engineers to win customers by providing expert technical advice and guidance.
  2. Maintain strong local technical competency to ensure efficient and effective customer support.
  3. Assist Sales Engineers in technical matters, including product knowledge and technical troubleshooting.
  4. Advise the correct technical solutions for customers and provide the best possible service in a timely manner.
  5. Ensure efficient and correct use of our CRM and Microsoft ERP systems in line with corporate guidelines.
Working Relationships and Roles
  1. Responsible for all internal procedures connected to customer orders and delivery, ensuring seamless communication and coordination.
  2. Assist General Sales Manager with product launches, including market research and competitor analysis.
  3. Assist General Sales Manager in pro-active analysis of lost customers, identifying key areas for improvement.
  4. Assist General Sales Manager in marketing activities, including campaign development and execution.
Job Specifications
  • Relevant experience in a technical sales environment, preferably in the electronics industry.
  • Experience with our CRM/ERP system, with a strong understanding of its features and functionality.
  • Market and customer oriented, with excellent communication and interpersonal skills.
  • Willingness to be part of a global team, with flexibility and adaptability.
  • Strong understanding of process and/or factory automation, with a passion for technology and innovation.
  • Fluent in English and local language, with excellent written and verbal communication skills.

Estimated salary: £30,000 - £40,000 per annum, depending on experience.



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