Electronics Technical Support Specialist
1 month ago
We are seeking an experienced technical support engineer or service engineer with a background in customer support to join CV Library's expanding sales support team.
The ideal candidate will have 1+ years experience in a similar role, or an internal support engineer who has spent time working in a similar role but without the degree.
It is essential that the candidate is familiar and technically confident discussing all things electronics as this is a support role dealing with external customers and sales engineers.
Key Responsibilities- Support the Sales Engineers to win customers by providing expert technical advice and guidance.
- Maintain strong local technical competency to ensure efficient and effective customer support.
- Assist Sales Engineers in technical matters, including product knowledge and technical troubleshooting.
- Advise the correct technical solutions for customers and provide the best possible service in a timely manner.
- Ensure efficient and correct use of our CRM and Microsoft ERP systems in line with corporate guidelines.
- Responsible for all internal procedures connected to customer orders and delivery, ensuring seamless communication and coordination.
- Assist General Sales Manager with product launches, including market research and competitor analysis.
- Assist General Sales Manager in pro-active analysis of lost customers, identifying key areas for improvement.
- Assist General Sales Manager in marketing activities, including campaign development and execution.
- Relevant experience in a technical sales environment, preferably in the electronics industry.
- Experience with our CRM/ERP system, with a strong understanding of its features and functionality.
- Market and customer oriented, with excellent communication and interpersonal skills.
- Willingness to be part of a global team, with flexibility and adaptability.
- Strong understanding of process and/or factory automation, with a passion for technology and innovation.
- Fluent in English and local language, with excellent written and verbal communication skills.
Estimated salary: £30,000 - £40,000 per annum, depending on experience.
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