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Technical Support Specialist
1 month ago
We are seeking a skilled technical support specialist to join our client's expanding sales support team in Chichester.
The business is growing, and therefore they seek a graduate with 1+ years of experience in a similar role, or an internal support engineer who has spent time working in a similar role but without the degree.
It is essential that the candidate is familiar and technically confident discussing all things electronics, as this is a support role dealing with external customers and sales engineers.
Key Responsibilities- Support the Sales Engineers to win customers and drive sales growth.
- Maintain strong local technical competency and stay up-to-date with industry developments.
- Assist Sales Engineers in technical matters and provide expert advice on correct technical solutions for customers.
- Efficiently use our CRM and Microsoft ERP systems in line with corporate guidelines.
- Responsible for all internal procedures connected to customer orders and delivery.
- Assist the General Sales Manager with product launches and marketing activities.
- Assist the General Sales Manager in pro-active analysis of lost customers and identify opportunities for improvement.
- Relevant experience in a technical sales environment and a strong understanding of process and/or factory automation.
- Experience with our CRM/ERP system and market and customer-oriented skills.
- Fluent in English and local language, with a willingness to be part of a global team.
