Technical Support Specialist
3 weeks ago
We are seeking an experienced technical support engineer or service engineer with a background in customer support to join our clients expanding sales support team in Chichester.
The business is expanding, and we require a graduate with 1+ years of experience in a similar role or an internal support engineer who has spent time working in a similar role but without the degree.
It is essential that the candidate is familiar and technically confident discussing all things electronics, as this is a support role dealing with external customers and sales engineers.
Key Responsibilities:
- Support the Sales Engineers to win customers.
- Develop strong local technical competency.
- Provide technical support to Sales Engineers.
- Advise on correct technical solutions for customers and provide the best possible service in a timely manner.
- Ensure efficient and correct use of our CRM and Microsoft ERP systems in line with corporate guidelines.
Relationships and Roles:
- Internal/External Cooperation.
- Responsible for all internal procedures connected to customer orders and delivery.
- Assist the General Sales Manager with product launches.
- Assist the General Sales Manager in pro-active analysis of lost customers.
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