European Field Support Specialist

2 weeks ago

Chichester, West Sussex, United Kingdom ATS Automation Full time

Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team at BioDot Inc., a world leader in diagnostic manufacturing equipment. As a Field Service Engineer, you will be responsible for resolving instrumentation issues, supporting our installed base, and working with a collaborative team to deliver exceptional customer service.

Key Responsibilities:

  • Assist with mechanical and electrical inspection and troubleshooting of instrumentation.
  • Configure and integrate computer software with auxiliaries, inspection cameras, etc.
  • Repair, service, and perform preventative maintenance on BioDot instruments.
  • Interact with customers to train instrument operation and maintenance.
  • Travel to customer locations for installation, preventative maintenance, and service of instruments.
  • Diagnose, troubleshoot, and repair any BioDot system.
  • Coordinate activities with customers and sales managers to ensure continued customer satisfaction.
  • Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
  • Respond to online technical support inquiries and interact with customers via email and phone.
  • Follow protocols and test methods to measure instrument performance.
  • Support BioDot Sales efforts by selling service contracts, system upgrades, accessory items, and spare parts.
  • Assist in writing technical documents, such as service manuals or application notes.
  • Report activities, maintain local spare parts inventory, record travel expenses, and time card.

Requirements:

  • HNC in electronics or science discipline is desirable.
  • Experience working in laboratory and/or manufacturing environments.
  • Previous experience as a Service/Applications Engineer or similar technical role is valuable.
  • Knowledge of life science applications is preferred.
  • Good mechanical aptitude and ability to convey technical details to non-technical individuals.
  • Clear communication skills and a team player with the ability to work on independent projects.
  • Project planning and reporting skills.
  • Computer literacy with Microsoft Suite proficiency required.
  • Ability to demonstrate organizational skills managing multiple projects simultaneously.
  • Excellent follow-up skills to be the customer advocate while managing business success.
  • Tenacity, drive, self-motivation, and a competitive spirit.

Benefits:

5% non-contributory pension, company car, laptop, and mobile phone.

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