Customer Service Operations Coordinator

1 month ago


Birmingham, Birmingham, United Kingdom Quickline Couriers Full time

We are seeking a motivated and organized individual to join our Manchester-based customer service department as a Customer Service Operations Coordinator. This is an exciting opportunity to contribute to the growth and development of our same day courier company.

About Quickline Couriers

Quickline Couriers is a leading provider of same day courier services in Manchester. We pride ourselves on our efficient and reliable delivery solutions, which enable our customers to transport goods quickly and safely.

About the Role

This role is responsible for quoting customers, taking bookings, liaising with drivers and suppliers, managing ongoing consignments, account management, and providing excellent customer care. You will be working closely with our team to ensure seamless communication and timely delivery of packages.

Key Responsibilities:
  • Manage customer inquiries and provide accurate quotes
  • Liaise with drivers and suppliers to facilitate smooth delivery operations
  • Monitor and manage ongoing consignments to ensure timely completion
  • Maintain accurate records of customer interactions and transactions

The ideal candidate will have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment. You should also possess basic IT skills and be proficient in using software applications such as email and word processing.

Salary and Benefits

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. In addition to a generous salary, you will receive a range of benefits, including health insurance, pension scheme, and paid annual leave.



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