Operations Coordinator

4 days ago


Birmingham, Birmingham, United Kingdom MMP Consultancy Full time
Job Opportunity: We are seeking a highly organised Scheduler/Planner to join our team at MMP Consultancy based in the West Midlands. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent customer service while supporting the smooth running of operational processes.

The Role

This role is critical in ensuring that tradespeople are deployed efficiently, and residents' needs are met promptly. You will work as part of a busy team, coordinating repairs and maintenance works, providing excellent customer service to residents and clients, scheduling appointments with tradespeople in an organised and cost-effective manner, managing appointment rescheduling using our planning tools, logging and updating jobs on our job management system, collaborating with supervisors and tradespeople to organise and allocate work effectively, and handling enquiries from residents and resolving appointment-related issues.

We are looking for someone with experience working in a busy call centre environment, strong multitasking abilities, with a proven ability to meet deadlines and targets, excellent communication skills, with attention to detail and a customer-focused approach. Experience in a scheduling or planning role is advantageous but not essential. The salary for this position is £25,000-£30,000 per annum, depending on experience.

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