Resident Liaison Officer
3 weeks ago
Job Title: Tenant Liaison Officer
Location: Mansfield
About the RoleWe are seeking an experienced Resident Liaison Officer to join our team at PSR Solutions in the Mansfield area.
The successful candidate will be responsible for building and maintaining positive relationships with residents, sub-contractors, client representatives, and our team to ensure effective liaison and smooth project execution.
Main Responsibilities- Ensure implementation of Company Policies and Procedures.
- Develop effective working relationships with client representatives, including the housing department, to reduce duplication and ensure consistency of information and approach.
- Assess high-risk/vulnerable residents and ensure Site Manager tailors works according to the risk level.
- Carry out property condition surveys and appliance surveys with photographs with the Resident before works start in the home.
- Consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback, and discuss any other locally significant issues.
- Arrange appointments for surveys and works.
- Ensure letters are sent out confirming all survey and work dates.
- Manage complaints in line with our complaints procedure.
- Distribute high-quality, easy-to-understand communication materials as requested.
- Participate in Project Management meetings as required.
- Engage in community initiatives and awareness by working alongside the Senior RLO and Community Investment Team.
- Provide aftercare packs and instruct on new installations.
- Observe site Health & Safety rules and report any risks and near misses immediately to the site manager.
- Arrange satisfaction surveys for all residents, collating responses and working with the Senior RLO to use feedback to improve our service.
- At least 1 year of resident liaison experience within the construction/social housing sector.
- Report writing skills.
- Ability to competently operate MS Office (Word & Excel).
Salary: £30,000 - £35,000 per annum.
About PSR Solutions: We are a leading social housing contractor committed to delivering excellent services to our clients and communities. Our company culture values collaboration, innovation, and customer satisfaction.
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