Resident Liaison Officer

2 days ago


Mansfield, United Kingdom PSR Solutions Full time
Job Overview: PSR Solutions, a leading social housing contractor, seeks a highly skilled Tenant Liaison Officer to join our team in the Mansfield area. As a key member of our community engagement team, you will play a vital role in building and maintaining positive relationships between residents, contractors, and client representatives.

Main Responsibilities:
  • Evaluate and implement company policies and procedures to ensure effective project management.
  • Develop strong working relationships with client representatives, including housing departments, to reduce duplication and ensure consistency of information and approach.
  • Assess high-risk/vulnerable residents and tailor site management works accordingly.
  • Visit residents prior to work commencement to introduce and communicate scope of works.
  • Establish individual resident requirements by conducting initial resident profiles and documenting points discussed.
  • Liaise with site management staff to facilitate the flow of information between all parties.

Requirements:
  • At least 1 year of resident liaison experience within the construction/social housing sector.
  • Strong report writing skills.
  • Excellent customer service skills.
  • Highly organized with excellent attention to detail.
  • Ability to operate MS Office (Word & Excel) efficiently.

Estimated Salary: £30,000 - £40,000 per annum, depending on experience.

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