Community Engagement Specialist

1 month ago


Mansfield, Nottinghamshire, United Kingdom PSR Solutions Full time

PSR Solutions, a leading social housing contractor, seeks a highly skilled Tenant Liaison Officer to join their team in the Mansfield area. This role presents an exciting opportunity for individuals to make a positive impact on the lives of residents and contribute to the smooth delivery of projects.

About the Role

The successful candidate will facilitate effective liaison between residents, sub-contractors, client representatives, and the project team, ensuring seamless communication and collaboration. Key responsibilities include:

  • Ensuring compliance with company policies and procedures
  • Developing strong working relationships with client representatives, including the housing department, to reduce duplication and ensure consistency of information and approach.
  • Assessing high-risk/vulnerable residents and tailoring works accordingly with the Site Manager (SM).
  • Conducting property condition surveys and appliance surveys with photographs before works start in the home.
  • Consulting with resident representatives and groups to communicate the programme, gather feedback, and discuss locally significant issues with the Senior Resident Liaison Officer and Community Investment Team.
  • Scheduling appointments for surveys and works.
  • Ensuring letters are sent out confirming all survey and work dates.
  • Managing complaints in line with our complaints procedure.
  • Distributing clear and easy-to-understand communication materials as requested.
  • Participating in Project Management meetings as required.
  • Engaging in community initiatives and awareness, such as newsletters and safety competitions, by working alongside the Senior RLO and Community Investment Team.
  • Providing aftercare packs and instructions on new installations.
  • Maintaining site Health & Safety standards and reporting any risks or near misses to the site manager.
  • Arranging satisfaction surveys for all residents and collating responses to improve the service with the Senior RLO.
Requirements and Qualifications

To be successful in this role, you should possess:

  • At least 1 year of experience in resident liaison within the construction/social housing sector.
  • Report writing skills.
  • Competency in MS Office (Word & Excel).
What We Offer

We offer a competitive salary range of £28,000 - £32,000 per annum, depending on experience, plus a range of benefits, including opportunities for career growth and professional development.



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