Tenant Liaison officer

1 week ago


Mansfield, United Kingdom PSR Solutions Full time

My client who is a large social housing contractor has now a position for a tenant liaison officer within the Mansfield area

The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team.

Main Duties / Accountability

Ensure implementation of all Company Policies and Procedures.
Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme.
Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level.
Visit each resident prior to work commencing to introduce and communicate the scope of works.
Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices.
Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home.
Create and maintain plot files (both paper and electronic).
Liaise with site management staff to enable the flow of information between all parties.
Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team.
Arrange appointment for surveys and works.
Ensure letters are sent out confirming all survey and work dates.
Manage complaints in line with our complaint's procedure.
Distribute high quality, easy to understand communication materials as requested
Participate in Project Management meetings as required.
Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team.
To provide aftercare packs and instruct on new installations.
Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager
Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service.
Any other reasonable management request as agreed with Senior RLO.Experience / Skills

At least 1-year resident liaison experience within the construction / social housing sector
Report writing
Excellent customer service skills
Highly organised
Excellent attention to detail
Ability to work within guidelines
Ability to competently operate MS office (Word & Excel)



  • Mansfield Woodhouse, United Kingdom CV-Library Full time

    Tenant Liaison officer required for a six to nine month contract for a public sector organisation in the Nottinghamshire area. As a Tenant Liaison Officer, you will need to be: Keeping Tenants up to date with work processes Communication with the contractors Access requests Updating tenants on the work orders status, progress, and issues. ...


  • Mansfield Woodhouse, United Kingdom Eden Brown Full time

    Tenant Liaison officer required for a six to nine month contract for a public sector organisation in the Nottinghamshire area. As a Tenant Liaison Officer, you will need to be: Keeping Tenants up to date with work processes Communication with the contractors Access requests Updating tenants on the work orders status, progress, and issues. Liaise with...


  • Mansfield, United Kingdom CV-Library Full time

    My client who is a large social housing contractor has now a position for a tenant liaison officer within the Nottingham area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties /...

  • Tenant Liaison officer

    2 months ago


    Mansfield, United Kingdom CV-Library Full time

    My client who is a large social housing contractor has now a position for a tenant liaison officer within the Mansfield area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties /...


  • Mansfield, United Kingdom PSR Solutions Full time

    My client who is a large social housing contractor has now a position for a tenant liaison officer within the Nottingham area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties /...


  • Mansfield Woodhouse, Nottinghamshire, United Kingdom Eden Brown Full time

    Tenant Liaison Officer Role OverviewWe are seeking a highly skilled Tenant Liaison Officer to join our team for a six to nine month contract. This exciting opportunity is based in the Nottinghamshire area and offers a competitive hourly rate of £28 - £32.About the Role:Develop strong relationships with tenants, keeping them informed about work processes...


  • Mansfield, Nottinghamshire, United Kingdom PSR Solutions Full time

    **Job Title:** Tenant Experience Manager**Location:** Mansfield areaPSR Solutions is a leading social housing contractor committed to delivering exceptional services to our residents. We are seeking an experienced Tenant Experience Manager to join our team, ensuring the smooth running of projects through effective communication and relationship-building.The...


  • Mansfield, Nottinghamshire, United Kingdom PSR Solutions Full time

    PSR Solutions, a leading social housing contractor, seeks a highly skilled Tenant Liaison Officer to join their team in the Mansfield area. This role presents an exciting opportunity for individuals to make a positive impact on the lives of residents and contribute to the smooth delivery of projects.About the RoleThe successful candidate will facilitate...


  • Mansfield, United Kingdom Nottingham Community Housing Association Ltd Full time

    We are seeking a dedicated Multi-Site Services Officer to join our team and provide a comprehensive caretaking service to residents of NCHA and other landlords. In this role, you will play a crucial role in ensuring the security, cleanliness, and upkeep of our properties, enhancing the quality of life for our tenants.Responsibilities:Please see the role...

  • Supervisor

    2 months ago


    Mansfield, United Kingdom CV-Library Full time

    Supervisor required to support a social housing refurbishment scheme for an award winning decent homes contractor in Mansfield The project consists of decent homes upgrades works, on low rise dwellings, this is part of the Government Green Deal scheme and is a 5 year framework THE ROLE Upgrades and Refurbishment works to be carried out to schedule and...


  • Mansfield, Nottinghamshire, United Kingdom PSR Solutions Full time

    The Role:As a key member of our team at PSR Solutions, you will be responsible for overseeing the upgrade and refurbishment works on our social housing refurbishment scheme. Your primary objective will be to ensure that these works are completed on schedule and within budget. Responsibilities:• Upgrades and Refurbishment works to be carried out to schedule...

  • Project Manager

    1 month ago


    Mansfield, Nottinghamshire, United Kingdom PSR Solutions Full time

    Job Title: Supervisor - Social Housing RefurbishmentAbout the Role:We are seeking a skilled Supervisor to support our social housing refurbishment scheme for an award-winning decent homes contractor in Mansfield. The project involves decent homes upgrades works on low-rise dwellings, part of the Government Green Deal scheme, and is a 5-year framework.Key...

  • Security Officer

    6 months ago


    Mansfield, United Kingdom Samsic UK Full time

    Job Description - Shifts: rotating 1630 0030/ 0030 0830/ 2200 0800/ 2000 0800/ 0800 2000 - Pay Rate: £10.87 - Contracted Hours: average 38 per week - Employee Status: Full time / Permanent - Location: Mansfield **Duties of a Security Officer will include**: - “Meet and Greet” - Answer all enquiries courteously and professionally - Manage all systems...


  • Mansfield, United Kingdom Inkersall Investments Full time

    **Who we are**: We are a well-established, family-owned property investment company with diverse interests. We have an extensive portfolio of let farms and land in Derbyshire, Yorkshire, Cumbria, Scotland and Northern Ireland, as well as a wide range of rural projects including energy renewables and forestry. **Duties include**: - Administering a range of...


  • Mansfield, Nottinghamshire, United Kingdom Nottingham Community Housing Association Full time

    Nottingham Community Housing Association is seeking a dedicated and reliable Multisite Services Officer to provide an exceptional caretaking service to residents of NCHA and other landlords.About the RoleWe are looking for someone to play a crucial role in ensuring the security, cleanliness, and upkeep of our properties, enhancing the quality of life for our...

  • Procurement Officer

    5 months ago


    Mansfield, United Kingdom Eprotect 360 ltd Full time

    **About us** E-protect 360 Ltd is one of the leading online IT solutions companies in the UK. We offer a wide range of solutions to our clients. We are committed to leveraging cutting-edge technology to revolutionise accessible and affordable solutions to problems, all while maintaining unparalleled customer service. **About the role** This role offers a...

  • Admin Officer

    2 months ago


    Mansfield, United Kingdom Brook Street NMR Full time

    Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on...


  • Mansfield, United Kingdom Leaders Romans Group Full time

    **Leaders are looking for a driven individual to join our successful Mansfield branch as their new Property Inventory Clerk. If you are someone who can see yourself thriving on delivering that exceptional service, this is the role for you.** **It is not essential to have experience in this role, we will train you! **You just need to be passionate about the...


  • Mansfield, United Kingdom Environtec Full time

    Environtec are a leading independent asbestos management consultancy in the UK with 25 years industry experience, Environtec sets the standards in asbestos compliance. Specialising in the identification, testing and monitoring of asbestos. An exciting opportunity has arisen for a Contracts Administrator to join the team from the Mansfield...


  • Mansfield, United Kingdom Environtec Full time

    Environtec are a leading independent asbestos management consultancy in the UK with 30 years industry experience, Environtec sets the standards in asbestos compliance. Specialising in the identification, testing and monitoring of asbestos. An exciting opportunity has arisen for a Contracts Administrator to join the team in the Mansfield...