Tenant Liaison Specialist

2 days ago


Mansfield, United Kingdom PSR Solutions Full time
About the Role: We are seeking a skilled Tenant Liaison Officer to join our team in Mansfield. As a key member of our community engagement team, you will be responsible for building and maintaining positive relationships between residents, contractors, and client representatives.

Key Responsibilities:
  1. Implement company policies and procedures to ensure effective project management.
  2. Develop strong working relationships with client representatives, including housing departments, to reduce duplication and ensure consistency of information and approach.
  3. Assess high-risk/vulnerable residents and tailor site management works accordingly.
  4. Communicate effectively with residents prior to work commencement to introduce and explain the scope of works.
  5. Document individual resident requirements through initial resident profiles and tailored communication plans.

What We Offer: Competitive salary range (£30,000 - £40,000), opportunities for professional growth and development, and a supportive team environment.

About You: To succeed in this role, you should have at least 1 year of resident liaison experience, strong report writing skills, excellent customer service skills, and proficiency in MS Office.
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