Customer Liaison Specialist

1 week ago


Mansfield, United Kingdom FJN Solutions Full time

Job Summary:

We are seeking a skilled Customer Care Liaison to join our team at FJN Solutions. In this role, you will be responsible for handling high-profile assistance cases and communicating with customers to deliver outstanding outcomes.

About the Role:

This is an exciting opportunity to work in a dynamic environment where you will be able to apply your skills and experience to make a real difference. You will be working closely with stakeholders to ensure that customer needs are met and exceeded.

Responsibilities:

  • Deliver Exceptional Customer Service: You will be the primary point of contact for customers who require assistance, providing empathetic and professional support to resolve their issues.
  • Trend Identification and Reporting: You will analyze customer feedback to identify trends and concerns, reporting these to relevant personnel to drive improvement initiatives.
  • Vulnerability Support: You will provide dedicated support to vulnerable customers, acting as a liaison between them and other entities within the insurance value chain.
  • PR/Media Case Management: You will manage complex PR/media cases, ensuring that customers receive the necessary support and guidance throughout the process.

Requirements:

To be successful in this role, you will need:

  • Previous experience working within the travel and medical assistance industry.
  • Excellent customer service skills, including the ability to handle difficult conversations and demonstrate empathy.
  • An independent worker with strong organizational skills and attention to detail.
  • A good understanding of the FCA handbook and best practice.

What We Offer:

FJN Solutions offers a competitive salary of £32,500 per annum, plus a range of benefits including private healthcare, life insurance, and employee assistance program.

About FJN Solutions:

We are a leading provider of insurance services, committed to delivering exceptional customer experiences through our team of skilled professionals. If you are passionate about delivering outstanding customer care and have a keen eye for detail, we would love to hear from you.



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