Luxury Service Coordinator

3 days ago


London, Greater London, United Kingdom The Peninsula London Full time

Deliver exceptional guest experiences as a Luxury Service Coordinator - Nights at The Peninsula London. We're seeking a dedicated professional to focus on delivering impeccable service during nighttime hours, ensuring every guest feels like they belong and has the ultimate experience.

  • A competitive salary (£50,000 - £60,000 per annum) and attractive benefits package
  • Opportunity to work with a highly experienced team and contribute to delivering exceptional guest experiences
  • Join our award-winning group and be part of a dynamic team committed to excellence

Key responsibilities include:

  • Striving for continuous improvement in guest experiences at night and living the Peninsula Service Principles
  • Taking responsibility for operational challenges within the Guest Experience Team and coordinating with Rooms Controller, Housekeeping, and Engineering teams to ensure smooth operations
  • Handling discounts and credits in accordance with policy and procedures and establishing close guest contact
  • Requirements include experience and knowledge of hotel operations through a similar position, ideally with proven management experience within a luxury hotel environment

We value our employees' well-being and offer a range of benefits, including:

  • Excellent salary package with opportunities for career growth and development
  • Generous service charge distributed equitably among colleagues
  • Life Insurance and enhanced company contribution to pension plan
  • Medical cash plans, including optical and dental coverage
  • Enhanced maternity and paternity leave plan

The Peninsula London offers an ideal location in the heart of Belgravia, with breathtaking views over Hyde Park Corner and Wellington Arch. Enjoy easy access to iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben.



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