Luxury Dining Service Coordinator

2 weeks ago


London, Greater London, United Kingdom The Peninsula London Full time

The Peninsula London seeks a talented Luxury Dining Service Coordinator to join our esteemed Room Service team. This is an exceptional opportunity to work in a high-profile environment, providing unobtrusive yet exceptional dining experiences for our guests.

Key Responsibilities:

  • Perform pre-service and post-service procedures to ensure seamless guest experiences
  • Handle guest inquiries, complaints, and special requests with professionalism and discretion
  • Clearly follow data entry standards when receiving guest orders and requests
  • Have in-depth knowledge of our menu offerings, including ingredients, methods of preparation, and proper service
  • Utilize POS systems, reservation systems, and hotel applications to process payments and maintain accuracy
  • Ensure the timely ordering, receiving, storing, delivering, and circulation of service requirements, amenities, and inventory
  • Attend scheduled meetings and training sessions to stay up-to-date on best practices and company initiatives

Requirements:

  • Prior experience in a similar role within a luxury environment
  • Good knowledge of food and beverage operations
  • Friendly and positive demeanor
  • Excellent time management and organizational skills
  • Flexibility and ability to work under pressure

Benefits:

  • Competitive salary: £35,000 - £45,000 per annum (dependent on experience)
  • Generous service charge distributed equitably among colleagues
  • Life insurance and enhanced pension plan contributions
  • Medical cash plans, including optical and dental coverage
  • Enhanced maternity and paternity leave plan
  • State-of-the-art heart of house facilities, including a gym, fitness classes, relaxation room, contemplation room, and nursing mothers' room
  • Colleague restaurant with healthy 24/7 food options
  • On-site occupational health and safety nurse and wellbeing education sessions

About The Peninsula London:

We are situated in the heart of Belgravia, with stunning views over Hyde Park Corner and Wellington Arch. Our newly built hotel offers 190 light-filled guest rooms and suites, designed by Peter Marino. We feature world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi, as well as the idyllic Peninsula Spa and luxury retail arcade.



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