Luxury Rooms Coordinator

7 days ago


London, Greater London, United Kingdom JW Marriott Grosvenor House London Full time

Job Title: Luxury Rooms Coordinator

About the Role:

We are currently recruiting for an ambitious and passionate Luxury Rooms Coordinator who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests at JW Marriott Grosvenor House London.

Key Responsibilities:

  • Assign guest rooms according to guest requests and preferences wherever possible.
  • Communicate and coordinate between Style (Housekeeping), Welcome Office, and Engineering to ensure all guests have appropriate rooms assigned in a timely manner.
  • Coordinate the pre-registration/check-in of arriving groups.
  • Assign rooms in order to maximise rooms revenue on a daily basis.
  • Be a role model within the department, assisting the team to perform their role when required.
  • Have a flexible approach to your job.
  • Support the Welcome Office with the daily operation where necessary, including processing check-in, check-out, answering the telephone, and handling guest complaints.

Requirements:

  • Previous experience working within a Reservations or Front Desk preferred. Basic Fidelio and Marsha knowledge essential.
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Able to work alone and within a team

Salary & Benefits:

Our estimated salary range is £35,000 - £45,000 per annum, depending on experience. You'll also receive a comprehensive benefits package, including a uniform, meals at work, and access to Marriott's Perks at Work program, offering exclusive deals and discounts from top retailers.


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