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Customer Service Representative

2 months ago

Solihull, Solihull, United Kingdom Global Technology Solutions Ltd Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Global Technology Solutions Ltd. As a Service Desk Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve technical issues and escalate complex problems to senior team members
  • Update incident management systems and provide customers with technical solutions within Service Level Agreements
  • Proactively communicate with customers to keep them informed of incident or request status and progress
  • Adhere to incident management procedures and maintain accurate records

Requirements:

  • Fluent in Hungarian and English, with strong communication skills
  • Previous customer service experience, preferably in a technical support role
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • IT certification desirable but not essential

What We Offer:

  • A competitive hourly rate of £15, increasing to £17.46 after 3 months
  • A 3-month contract with potential extensions
  • A flexible working schedule with a maximum of 2 weekends per month

How to Apply: If you are a motivated and customer-focused individual with excellent communication skills, please submit your application to Global Technology Solutions Ltd.