PALS and Patient Experience Program Manager
5 days ago
Lancashire Teaching Hospitals NHS Foundation Trust is seeking an experienced professional to lead our PALS and Patient Experience Program. As a key member of our team, you will be responsible for developing and implementing programs to enhance patient satisfaction, safety, and overall experience.
Responsibilities:
- Design and deliver education and training programs for healthcare staff
- Collaborate with stakeholders to develop patient-centered policies and procedures
- Maintain accurate records and reports on patient complaints and feedback
Requirements:
- Master's degree in a relevant field (e.g., healthcare management, public health)
- At least 3 years of experience in patient advocacy, complaints handling, or related areas
- Strong analytical and problem-solving skills
Compensation and Benefits:
- A salary of £48,000 - £60,000 per annum
- A comprehensive benefits package, including flexible working arrangements and wellness programs
- The chance to make a meaningful impact on patient care and outcomes
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