Patient Experience and PALS Team Lead
5 days ago
Company Overview: Lancashire Teaching Hospitals NHS Foundation Trust is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and excellent services.
Salary: £43,141 - £50,819 per annum, depending on experience.
Job Summary: We are seeking an experienced professional to join our team as a Patient Experience and PALS Team Lead. This role will be responsible for managing the Complaints Resolution and Patient Advocacy service, ensuring timely and effective responses to patient concerns.
Required Skills and Qualifications:
- Bachelor's degree in a relevant field (e.g., social work, nursing)
- Excellent communication and interpersonal skills
- Ability to work collaboratively with multidisciplinary teams
- Experience in patient advocacy, complaints handling, or related fields
Benefits:
- Ongoing training and development opportunities
- A supportive and inclusive work environment
- The chance to make a real difference in patients' lives
Others: Please note that this role requires a Disclosure and Barring Service (DBS) check. We value diversity and welcome applications from all qualified candidates.
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