Patient Experience and PALS Team Lead
5 days ago
The Lancashire Teaching Hospitals NHS Foundation Trust is seeking a highly skilled Patient Experience and PALS Supervisor to join our team. This challenging and rewarding role offers the opportunity to make a significant impact on patient care and satisfaction.
Salary: £42,000 - £51,000 per annum, dependent on experience.
About the RoleThis is a key position within the Patient Experience and PALS Team, responsible for promoting and coordinating the organization's Patient Advice Liaison Service (PALS). The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively with patients, carers, relatives, and staff across all divisions of the trust.
The ideal candidate will possess strong administrative experience, including written and verbal communication skills, organizational skills, and excellent computer literacy. Knowledge of the NHS Complaints process, equality and diversity, and dealing with challenging situations are essential.
- Seek to take action in line with Trust Policy to achieve early, local resolution of concerns raised.
- Provide on-the-spot help and negotiate immediate solutions and speedy resolutions of problems.
- Supervise the Patient Experience and PALS Advisors as appropriate.
- Assist in developing an Educational Programme focusing on Patient Experience and PALS service.
- To promote the Patient Experience and PALS Team across the organization, ensuring all divisions have knowledge of the functions of PALS and how the team can support and assist patients.
Qualifications and Education
- Good general standard of education
- Computer literacy
Knowledge and Experience
- Knowledge of organisational complaints processes
- Knowledge of equality and diversity
- Dealing with challenging situations
- Knowledge of how to escalate effectively
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