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Booking Clerk and Receptionist

1 month ago

Wakefield, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time
Job Summary

We are seeking a highly organized and detail-oriented Booking Clerk and Receptionist to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our administration team, you will be responsible for providing exceptional customer service, managing patient bookings, and ensuring the smooth operation of our clinics.

Main Responsibilities
  • Liaise with clinicians and clinical administration teams to ensure accurate patient pathways.
  • Provide an outpatient and day case booking service using Patient Target Lists and agreed processes to optimize clinic and day unit capacity.
  • Monitor waiting lists to ensure patients are appointed in line with clinical instructions, national, and local waiting times.
  • Manage administrative actions for clinic outcomes, including accurate recording of Referral to Treatment codes.
  • Provide a professional, sensitive, and courteous central call service for appointment and pathway enquiries.
  • Input patient activity on Patient Administration System, including booking, amending, and cancelling appointments.
  • Communicate with patients, visitors, and carers regarding appointments and waiting times.
  • Assist with the preparation of patient records for outpatients and day cases.
  • Arrange patient transport and interpreters for outpatient appointments as needed.
Requirements
  • Good general education to include CSE or GCSE in English Language and Maths (A-C or 4-9 grade) or equivalent/experience.
  • IT skills qualifications; CLAIT or ECDL computer course.
  • NVQ 3 in Business Administration or equivalent experience.
  • Experience of working with multiple computer software programmes, such as Microsoft Office and Customer Relationship Management systems.
  • Excellent communication skills to overcome barriers of understanding.
  • Ability to work under pressure and to strict deadlines.
  • Flexibility and ability to adapt to change.
About Us

The Mid Yorkshire Teaching NHS Trust provides care and support to over a million people in Wakefield and Kirklees. We strive for excellence, innovate, and invest in teaching and workforce development. Our values of caring, improving, being respectful, and maintaining high standards guide everything we do.

We value diversity and welcome talent and enthusiasm from all backgrounds. We aim to create a positive, supportive culture to ensure the best possible working environment.