Apprentice Fast Track Booking Clerk

2 weeks ago

Wakefield, United Kingdom PMA LTD Full time

**The Mid Yorkshire Hospitals NHS Trust**

**Fast Track Booking Clerk Apprentice**

Mid Yorkshire is a local Trust providing compassionate, expert care for over half a million people every year, in their homes, in the community and across our three hospital sites at Pontefract, Dewsbury and Pinderfields. We believe everyone matters. We recognise everyone has unique experiences, and we strive to give care that meets each person’s needs. Our staff are as diverse as the communities we serve. And we believe we are stronger when we celebrate, value and support our differences. We believe if our staff are happy, our patients experience will be positive. We’re listening, learning and improving because we aim to make Mid Yorkshire the best place to work and the best place for care. We support each other through the good and challenging times. And we’re proud to make a difference to the lives of our patients and their families.

**Employer**

The Mid Yorkshire Hospitals NHS Trust

**Address**
- Unit 10, Clarke Hall Farm
- Aberford Road
- Wakefield
- WF1 4AL

The Apprentice will work in the administrative support service within the NHS, focusing on delivery of Cancer Data and Targets. your administration duties will support departmental targets and ensures compliance, you will be enrolled on the Business Administration Apprenticeship level 3 with an overlay for Cancer Care with PMA.

**What will the apprentice be doing?**

An administrative support service within the NHS, focusing on delivery of Cancer Data and Targets. To carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures.
- They will use a variety of NHS systems including a Patient Administration System
- Have day to day work assigned to them by the Fast Track Team Supervisor
- Helping the Trust to work towards achieving the 14 day first seen Target for patients referred on an Urgent Suspected Cancer Pathway
- Working to specific deadlines
- Awareness of own limitations
- Awareness of Confidentiality
- Excellent communication skills needed for liaising with a variety of Multidisciplinary team members
- To achieve knowledge and use internal IT systems e.g. Microsoft, Outlook, Microsoft word, MS Teams, ESR, ICE and ERS
- To carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures
- Working on NHS Databases and Systems
- Liaising with both clinical and non-clinical teams
- Ensuring patients are achieving Key milestones in their pathway, in line with National and Local Targets
- Adhering to Caner Waiting Times Version 12
- Booking appointments for patients whilst adhering to confidentiality and potential for some persuasive and sensitive conversations
- Distribution of post to patients with details of their appointments and what may happen at the appointment etc

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.

Maintain professional and courteous working relationships with staff and respect the equality and diversity of each person he/she/they comes into contact within the course of his/her business.

The post holder will be required to undertake training events at any site across the trust.

Work in accordance with Health and Safety regulations at all time.

Report any incidents of breaches of Health and Safety and report any dangerous acts or omissions that are seen in the course of duty that compromise the Health and Safety of staff or patients using the Trust Health and Safety policy.

**What training will the apprentice take and what qualification will the apprentice get at the end?**

The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with Cancer Care embedded with PMA Ltd.

Training from the employer:

- In house training on NHS systems and visual/audio learning.
- Internal Mandatory training
- Opportunity to observe other departments
- Regular 1:1’s and an annual Appraisal

**What is the expected career progression after this apprenticeship?**
- Working within the Healthcare sector
- Progression with qualifications

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Customer care skills
- Team working
- Non judgemental
- Patience

**Qualifications**
- GCSE or equivalent English (Grade Grade 4/C) desirable
- GCSE or equivalent Maths (Grade Grade 4/C) desirable

**Annual wage**

£10,296 to £20,319 a year

Age 16 to 17 £10.325 per annum

Age 18 to 20 £14,645 per annum

Age 21 to 22 £19,906 per annum

Age 21 and over £20,375 per annum

**Working week**

Monday to Friday, core hours are 9-5 but potential to work 8-4 on a pre-planned Rota basis.

Total hours per week: 37.5 hours a week

**Expected duration**

20 Months

**Job Type**: Apprenticeship

**Salary**: £10,296.00-£20,

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