Reception Team Leader

4 months ago

Wakefield, United Kingdom Crofton and Sharlston Medical Practice Full time

JOB FUNCTION To lead the reception team, ensuring an efficient and professional manner is maintained. To provide a focal point of communication between patients, doctors and other medical staff. To act as a role model, demonstrating and promoting the standards expected by the practice and creating the energy and enthusiasm for the service. To liaise with and assist the Practice Manager and Deputy Practice Manager as and when required.

SUPERVISORY & MANAGEMENT FUNCTIONS Manage the reception staff at the main site and branch site. Ensure all Practice Protocols and Reception Protocols are up-to-date (in conjunction with the Practice Manager and Administration Manager), understood and adhered to. Undertake reception staff 6-month appraisal reviews in liaison with Practice Manager who undertakes annual appraisal to ensure objectives are on track. Manage and record reception staff annual leave to ensure appropriate cover in conjunction with Practice Manager.

Monitor and ensure suitable contingency plans are in place for all leave and sickness absence in conjunction with Practice Manager. Be the first line of management to deal with any incidents arising with the reception team, take appropriate action and liaise with the Practice Manager. Assist the Practice Manager with recruitment and selection of receptionists. Ensure all new receptionists undertake induction training and training in the reception role in conjunction with the Practice Manager.

Assist with and minimise potential problems that may lead to complaints. MAIN DUTIES Reception Duties: As part of a reception team you will be responsible for: Entering all requests for home visits appropriately on the practices clinical system stating time received and including all relevant information and if necessary refer to on call doctor. Undertaking tasks and workflow actions. Ordering of relevant documents/stationery, e.g., prescriptions, sick notes, etc.

Booking appointments and ensuring efficiency of appointment system and monitoring flow of patients. Ensuring that patients without appointments, but who need urgent consultation, are seen in a polite, logical, professional and non-disruptive manner. Ensuring routine appointments are seen normally within 2 working days. Ensuring urgent appointments are seen on the same day.

Ensuring patients are aware of times when GPs and nurses are available to give advice on the phone. Ensuring that patients are aware that they can request longer consultations with GPs, if required. Explaining practice arrangement and formal requirements to new patients and temporary residents and ensure procedures are completed, i.e., filling in the correct forms. Accepting payment from patients for private patients and issue receipts.

Following-up path lab reports and contact patients if necessary. Responding to all queries and requests from patients and visitors. Actioning requests for ambulance transportation and enter in diary. Ensuring reception and waiting areas are kept neat and tidy.

Ensuring patients are treated as individuals and extend courtesy, respect, privacy and confidentiality at all times, whilst listening to them, recognising their needs and responding to them. Administration: Updating waiting lists Create, update and action tasks as appropriate. Provide administrative support for designed QOF area which includes telephoning patients, sending appointments. Choose & Book print out appointment information if requested by patient Managing the patient recall system, inviting patients to attend for their LTC review.

**Management of Appointment System**: Ensuring total confidentiality. Ensuring patient files are updated. Ensuring total familiarity with all appointment systems in effect including regular and incidental variations. Booking appointments for patients.

Providing back-up relief for reception duties as and when required at branch surgeries. Management of Medical Records: Retrieving and re-filing records as required, ensuring that strict alphabetical order is adhered to and in adherence to practice protocols. Ensuring all correspondence, reports, results, etc are filed in the correct records and in keeping with practice protocols. Ensuring all records are kept neat and tidy and in good repair with all the necessary information recorded on the outer cover and brought in line with practice policy.

**Preparation of Consulting Room**: Ensuring GP consulting rooms are prepared in advance in readiness for each consulting session, checking full range of forms and requirements of re-stocking including computer prescriptions as required by GPs and locums. Ensuring all consulting rooms are checked at the end of each session when the GP has left and ensure the room is left tidy and secure. Operation of the Telephone System: Receiving and making calls as required. Diverting calls and take messages as required Ensuring the system is operational at the beginning of each day and switched over to night service at the end of ea

  • Reception Teacher

    2 weeks ago

    Wakefield, United Kingdom CV-Library Full time

    Maze Recruitment Group are currently working in partnership with a Primary School in Wakefield, who require a Reception Teacher, to start in November and to continue until the end of the academic year. The role is temporary on a full-time basis. You will be responsible for preparing and delivering engaging lessons across a broad range of primary subjects....

  • Reception Team Member

    5 months ago

    Wakefield, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge Wakefield Woolley Edge M1 Northbound as a Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun...

  • Reception Team Member

    4 months ago

    Wakefield, United Kingdom Travelodge Full time

    Come and join our amazing team at Travelodge Wakefield Woolley Edge M1 Northbound as a Reception Team Member on a Part Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Please note; There are no public...

  • Outdoor Activity Leader

    4 weeks ago

    Wakefield, Wakefield, United Kingdom Leader Recruitment Group Full time

    Job Title: Outdoor Activity InstructorWe are seeking a highly skilled and enthusiastic Outdoor Activity Instructor to join our team. As an Outdoor Activity Instructor, you will be responsible for delivering a range of outdoor educational activities to small groups of young people, helping them develop their outdoor skills and creating unforgettable...

  • Outdoor Activity Leader

    4 weeks ago

    Wakefield, Wakefield, United Kingdom Leader Recruitment Group Full time

    Job Title: Outdoor Activity InstructorWe are seeking a highly skilled and enthusiastic Outdoor Activity Instructor to join our team. As an Outdoor Activity Instructor, you will be responsible for delivering a range of outdoor educational activities to small groups of young people, helping them develop their outdoor skills and creating unforgettable...

  • Outdoor Activity Leader

    3 weeks ago

    Wakefield, Wakefield, United Kingdom Leader Recruitment Group Full time

    Job Title: Outdoor Activity InstructorWe are seeking a highly motivated and experienced Outdoor Activity Instructor to join our team. As an Outdoor Activity Instructor, you will be responsible for delivering a range of outdoor educational activities to small groups of young people, helping them develop their outdoor skills and creating unforgettable...

  • Outdoor Activity Leader

    3 weeks ago

    Wakefield, Wakefield, United Kingdom Leader Recruitment Group Full time

    Job Title: Outdoor Activity InstructorWe are seeking a highly motivated and experienced Outdoor Activity Instructor to join our team. As an Outdoor Activity Instructor, you will be responsible for delivering a range of outdoor educational activities to small groups of young people, helping them develop their outdoor skills and creating unforgettable...

  • Team Leader

    1 month ago

    Wakefield, United Kingdom Search & Selection UK Ltd Full time

    Job Title: Residential Children's Home Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our team at our Children's Home in Wakefield. As a Team Leader, you will play a vital role in ensuring the well-being and safety of our young people, working closely with management and staff to deliver high-quality care and support.The...

  • Team Leader

    1 month ago

    Wakefield, United Kingdom Search & Selection UK Ltd Full time

    Job Title: Residential Children's Home Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our team at our Children's Home in Wakefield. As a Team Leader, you will play a vital role in ensuring the well-being and safety of our young people, working closely with management and staff to deliver high-quality care and support.The...

  • Team Leader

    4 months ago

    Wakefield, United Kingdom Card Factory Full time

    Job Introduction **Location: Wakefield Snowhill Retail Park** **Contracted Hours Available: 6** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...

  • Team Leader

    5 months ago

    Wakefield, United Kingdom Card Factory Full time

    Job Introduction **Location: wakefield teall street** **Contracted Hours Available: 12** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Reception Teacher

    2 weeks ago

    Wakefield, United Kingdom HAYS Full time

    Reception Teacher needed in lovely Wakefield Primary School Are you a passionate and dedicated Early Years Teacher who wants to join a school that values excellence, partnership, and individuality? If so, we have an exciting opportunity for you at this forward-thinking, Wakefield Primary School, working exclusively with Hays Education.This is a Primary...

  • Reception Teacher

    2 weeks ago

    Wakefield, West Yorkshire, United Kingdom HAYS Full time

    Reception Teacher needed in lovely Wakefield Primary School Are you a passionate and dedicated Early Years Teacher who wants to join a school that values excellence, partnership, and individuality? If so, we have an exciting opportunity for you at this forward-thinking, Wakefield Primary School, working exclusively with Hays Education.This is a Primary...

  • Team Leader

    5 months ago

    Wakefield, United Kingdom Turning Point Full time

    **Job Introduction**: **FIXED TERM CONTRACT - UP TO 12 MONTHS (PERMANENT AVAILABLE)** Here in Wakefield, we are proud that Turning Point have provided the Adult Drug Treatment Services for more than 40 years and we are currently recruiting for an experienced manager to join our team. The post is working in our Wakefield Inspiring Recovery Integrated...

  • Team Leader

    5 months ago

    Wakefield, United Kingdom Turning Point Full time

    **Job Introduction**: Here in Wakefield, we are proud that Turning Point have provided the Adult Drug Treatment Services for more than 40 years and we are currently recruiting for an experienced manager to join our team. The post is working in our Wakefield Inspiring Recovery Integrated Substance Use Service as a Team Leader where you’ll have the chance to...

  • General Practice Assistant Admin Team Leader

    5 months ago

    Wakefield, United Kingdom Conexus Healthcare CIC Full time

    The post will evolve as we develop our services but the postholder will be required to undertake the following duties: The Administrative team will be responsible for: Summarising medical records. Sorting clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacists. Extracting all information...

  • Team Leader

    5 months ago

    Wakefield, United Kingdom Network Rail Full time

    Team Leader [Off Track Maintenance] Wakefield Kirkgate Station - X2 roles Available **Location**: Wakefield, GB **Department Name**: Eastern Region **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently....

  • Production Team Leader

    5 months ago

    Wakefield, United Kingdom ATA Recruitment Ltd Full time

    **Production Team Leader**: - Location- Wakefield- Job Type- Permanent- Salary- £42000 - 46000 per year OTE £44-47K + 5% Employer Pension + Life Assurance + Company Bonus Scheme + Great Training Opportuni- Contact Dalvir Malli- Call 07583 174 632- Reference PL6741**Production Team Leader** **Location - Wakefield** **Salary and Benefits - £42,000 -...

  • Team Leader

    4 months ago

    Wakefield, United Kingdom Strong Life Care Full time

    Ideal opportunity for a Senior Care Assistant to begin their journey into Management as our Team Leader. Earls Lodge is a good rated Residential / Dementia Home with an established reputation with the Local Authority and the local community. The Home is part of multi award winning Care Provider, Strong Life Care. You will be responsible for working with...

  • Team Leader

    5 months ago

    Wakefield, United Kingdom Strong Life Care Full time

    Ideal opportunity for a Senior Care Assistant to begin their journey into Management as our Team Leader. Earls Lodge is a good rated Residential / Dementia Home with an established reputation with the Local Authority and the local community. The Home is part of multi award winning Care Provider, Strong Life Care. You will be responsible for working with...