Service Excellence Leader

4 days ago


Wakefield, Wakefield, United Kingdom Bagnall Hopkins Recruitment Full time

We are seeking a Service Excellence Leader to join our team at Bagnall Hopkins Recruitment. As a key member of our operations team, you will be responsible for leading and managing a substantial customer service and reception team.

You will produce reports, implement procedures, and provide efficient service to customers and colleagues. Key responsibilities include staff management, performance analysis, call monitoring, and accurate data recording in CRM databases.

The ideal candidate will have management experience of over 10+ people, both inbound and outbound. They will also have experience of Sage and contact management systems. A driving licence is essential.

Salary: £50,000 - £65,000 per annum. This is a competitive salary that reflects the importance of this role within our business.



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