Customer Service Representative

2 days ago

South Molton, Devon, United Kingdom Wiltshire Farm Foods Full time

About the Role

We are seeking a highly skilled and empathetic Customer Service Advisor to join our team at Wiltshire Farm Foods. As a key member of our customer-facing team, you will play a critical role in delivering exceptional service to our elderly customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Take telephone and internet orders from customers, providing a high level of service and ensuring accurate order processing.
  • Make outbound calls to customers and prospects to promote our products and services.
  • Support drivers with route planning and ensure seamless delivery operations.
  • Update customer records and liaise with customer relatives as required.
  • Provide customers with information on cooking, storing, and re-ordering our meals.
  • Prepare promotional literature and communicate new product details to customers.
  • Search for new business opportunities and share best practices with colleagues to continuously improve our service proposition.

Requirements

  • Experience in a customer service role, with a proven track record of delivering excellent customer service.
  • Confident in using a personal computer to manage and process orders.
  • Excellent telephone manner and ability to communicate effectively with customers.
  • Able to work accurately and efficiently, meeting deadlines and targets.
  • Numerate and possess good written English skills, with GCSE Maths and English standard or equivalent.

Desirable Qualifications

  • Experience working in the elderly or care market.
  • Teamwork and collaboration skills, with the ability to work effectively in a team environment.
  • Full UK driving license.

About Us

Wiltshire Farm Foods is a leading provider of frozen meal solutions, supplying high-quality meals direct to consumers. We pride ourselves on delivering exceptional customer service and building strong relationships with our customers. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a comprehensive training program and competitive benefits package.

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