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Client Relations Specialist
3 months ago
Client Relations Specialist
This vital position at Wiltshire Farm Foods focuses on delivering outstanding support to our senior clientele by processing orders and initiating outbound communications. Become part of a team that is committed to surpassing customer expectations and enhancing operational efficiencies.
About Wiltshire Farm Foods
With a legacy spanning over 25 years, Wiltshire Farm Foods stands as a premier provider of frozen meal solutions. As a member of the apetito group, we are dedicated to offering tasty, nutritious, and sustainable meal options for individuals at home or in care facilities. As a Living Wage employer and participant in the Ethical Trading Initiative, we emphasize British food and farming, minimizing waste, and optimizing resource use.
Key Responsibilities
- Process telephone and online orders while making outbound calls
- Assist delivery personnel with route optimization
- Deliver exceptional service to every customer
- Maintain customer records and communicate with family members
- Introduce new products and opportunities
- Share effective practices with team members
- Highlight the advantages of WFF meal options
Qualifications and Personal Attributes
Essential Skills:
- Experience in customer service
- Proficiency in computer usage
- Confident communication skills over the phone
- Strong attention to detail
- Numeracy skills and proficient written English
- Ability to meet deadlines
Desirable Skills:
- Experience in the elderly or care sector
- Experience working in a team setting
- Possession of a UK Driving Licence
Personal Attributes:
Dedicated to providing exceptional customer service, with a compassionate and understanding demeanor. Enjoys interacting with elderly clients, fostering relationships, and advocating for the WFF product range. Capable of working independently as well as collaboratively within a team.