Customer Experience Lead

1 day ago


Macclesfield, Cheshire East, United Kingdom Medlock Partners Full time

At Medlock Partners, we are seeking a Customer Experience Lead to oversee the customer operations and management of our client's service team in Cheshire. This role will allow you to develop strategies to enhance customer satisfaction and support business growth.

Key Responsibilities:

  • To manage the Customer Service function, ensuring that professional advice and support is provided to all customers.
  • Lead the team to deliver exceptional customer experiences.
  • Oversee the ongoing training and development through 1-2-1's and performance reviews.
  • Build longstanding relationships across the business and identify areas for improvement.
  • Review and continuously improve customer service approach and processes.
  • Effective reporting on customer service contacts for evaluating the performance.

The successful candidate will have previous customer service management experience, with strong customer experience within the fashion industry. They will also possess strong organisational skills and attention to detail, ensuring that all customer requirements are managed effectively. A salary of £35,000 - £40,000 plus competitive benefits package, including 25 days annual leave (plus bank holidays) is available.



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