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Visionary Customer Experience Specialist

1 month ago


Macclesfield, Cheshire East, United Kingdom Boots Full time

About the Opportunity


An exciting role awaits an individual who can deliver exceptional customer experiences at Boots Opticians. As a Visionary Customer Experience Specialist, you will be responsible for creating lasting impressions on our customers and patients throughout their journey with us.


No prior optical experience is necessary, but you should have worked in a retail or customer-facing environment. This is an excellent opportunity to join a business that puts customer satisfaction at the heart of everything we do.


As part of our team, you will receive comprehensive training to ensure your success in this role. Your responsibilities will include:



  • BUILDING STRONG RELATIONSHIPS WITH CUSTOMERS BY LISTENING AND UNDERSTANDING THEIR NEEDS.
  • HELPING CUSTOMERS FIND THE PERFECT PRODUCTS TAILORED TO THEIR LIFESTYLE AND REQUIREMENTS.
  • ORDERING AND DISPENSING OF GLASSES AND CONTACT LENSES.
  • PROVIDING AFTERSALES SUPPORT THROUGH ADJUSTMENTS.
  • WORKING CLOSELY AS PART OF A TEAM TO DELIVER EXCELLENT CUSTOMER SERVICE.
  • ADMINISTRATIVE TASKS ASSOCIATED WITH THE STORE, WITH FULL TRAINING PROVIDED.

About You


We are seeking a passionate and enthusiastic individual who loves working with people and values delivering exceptional customer service. If you have a background in customer advice, sales assistance, or are simply passionate about providing great service, we would love to hear from you.


You will be responsible for helping our customers find their perfect eye wear needs and delivering fantastic customer experiences. If you enjoy learning about new products and brands, and are comfortable with technical and regulatory aspects, this could be the ideal role for you.


Our Benefits



  • A COMPETITIVE SALARY PACKAGE PLUS DISCRETIONARY BONUS SCHEME.
  • A PENSION SCHEME.
  • ONE OF THE BEST STAFF DISCOUNTS IN THE UK.
  • 22 DAYS HOLIDAY PER ANNUM PLUS BANK HOLIDAYS, WITH OPPORTUNITY TO PURCHASE ADDITIONAL LEAVE.
  • FLEXIBLE BENEFITS THAT ALLOW YOU TO CREATE A PACKAGE THAT BEST SUITS YOUR INDIVIDUAL NEEDS.
  • EXCELLENT CAREER DEVELOPMENT OPPORTUNITIES ACROSS BOOTS OPTICIANS.

Why Boots?


Boots Opticians is one of the leading optical chains in the UK, dedicated to helping everyone see what's possible. We're looking for individuals who share our commitment to delivering exceptional customer experiences and go the extra mile to make a positive impact.


Our Diversity and Inclusion Commitment


Diversity and inclusion are at the heart of everything we do. We're an equal opportunities employer committed to creating a diverse and inclusive workforce. We offer flexible working patterns to support colleagues achieve a good work-life balance.


What's Next?


If you're interested in this role, please submit your application for review. We look forward to welcoming talented individuals like you to our team.