Customer Experience Manager

1 day ago


Macclesfield, Cheshire East, United Kingdom Medlock Partners Full time
Job Title: Customer Experience Manager

Location: UK

We are offering a full-time and permanent opportunity to work from our site with one day of flexible working from home.

Benefits include free on-site parking for all employees.

Salary Range: £33,000 - £38,000 per annum, plus an attractive benefits package including 25 days annual leave (plus bank holidays).

About the Role

Medlock partners have exclusively partnered with a prominent Fashion brand to oversee customer operations and management. As a Customer Service Manager, you will develop strategies to enhance customer satisfaction and drive business growth by managing the customer service function, providing professional advice and support to customers.

The ideal candidate will have previous experience in customer service management, be able to build and develop internal and external relationships, and have strong organisational skills and attention to detail, ensuring effective management of customer requirements.

Key Responsibilities:
  • Develop strategies to enhance customer satisfaction and drive business growth.
  • Manage the customer service function, providing professional advice and support to customers.
  • Oversight of ongoing training and development through regular performance reviews.
  • Review and continuously improve customer service approach and processes.
  • Effective reporting on customer service contacts for evaluating performance.
Requirements:
  • Previous experience in customer service management.
  • Ability to build and develop internal and external relationships.
  • Strong organisational skills and attention to detail, ensuring effective management of customer requirements.
  • Excellent problem-solving skills with a proactive and customer-focused approach.


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