Customer Service Coordinator
2 weeks ago
We are seeking an experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will play a vital role in providing an effective and professional service to our customers.
Key Responsibilities- Work closely with our National Account Managers to meet customer expectations and provide excellent customer service.
- Monitor our National Account mailbox and respond to customer enquiries in a timely manner.
- Update client portals and helpdesks in line with specific account instructions.
- Ensure all calls are answered within our Service Level Agreement (SLA).
- Review and respond to customer queries and complaints, escalating any potential risks to the business.
- Process sales orders and manage customer queries and complaints through to completion.
- Compare data from customer and Marlowe databases to ensure alignment.
- Investigate potential closed sites.
- A professional business approach and excellent communication skills.
- The ability to work independently and as part of a team.
- Experience of using and updating customer portals.
- Excellent administration and computer skills.
- Customer-focused with the ability to resolve customer queries.
- Analytical approach and experience of analysing data using Microsoft Excel, Outlook, and Teams.
- Strong organisational skills and attention to detail.
- The ability to handle multiple priorities with a structured approach.
Marlowe Fire & Security is a specialist business within Marlowe Fire and Security Group, providing end-to-end fire and security solutions across the UK. We maintain the highest accreditations available to our industry and work with clients of all sizes to ensure their safety, security, and compliance.
Benefits- Competitive basic salary up to £23,500.
- Royal London Pension.
- Life Assurance x4 of Salary.
- 20 Days holiday, increasing each year up to 25 days.
- Mental Health & Well-being Scheme.
- Paid Refer a Friend Scheme.
- Employee Recognition Scheme.
- Long Service Award (increments of 5 years).
- Development & Progression opportunities.
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