Digital Service Desk Operations Manager

2 weeks ago


London, Greater London, United Kingdom Charles Tyrwhitt Full time

We are seeking an experienced IT Service Desk Team Leader to join our Charles Tyrwhitt team in London. As a key member of our IT department, you will be responsible for managing the service desk function across all locations and providing excellent support to the business.

About Us

At Charles Tyrwhitt, our purpose is to make it easy for men to dress well. We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia.

The Role

This is a competitive salary role (£60,000 - £80,000 per annum) with an excellent bonus scheme. You will lead and support the 1st and 2nd line Service Desk team, conducting regular 1-2-1 sessions, appraisal reviews and supporting their development needs.

  • Hybrid and flexible working (we work from the office a minimum of 3 days a week)
  • We receive a huge delivery of fresh fruit twice a week for you to help yourself to

You will be hands-on in managing the Service Desk function, ensuring a high level of support is delivered to the business. If you have a passion for delivering exceptional customer service and leadership skills, this could be the ideal role for you.



  • London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    Job Title: Digital Service Desk Operations ManagerWe are seeking a highly skilled Digital Service Desk Operations Manager to lead our UK Tech Support team in delivering exceptional customer service to local and global SME businesses. The successful candidate will have at least 2 years of experience leading a service desk, preferably within a managed services...


  • London, Greater London, United Kingdom NHS Full time

    **Job Title:** Digital Service Desk Team Leader**Location:** NHSWe are seeking a highly motivated and experienced Digital Service Desk Team Leader to join our team. The successful candidate will be responsible for providing a high-performing, customer-focused service that meets or exceeds defined operational standards.The ideal candidate will have previous...


  • London, Greater London, United Kingdom Police Digital Service Full time

    Job Title: Digital Forensics Service ManagerAbout the RoleWe are seeking a highly skilled and experienced Digital Forensics Service Manager to join our team at Police Digital Service. As a key member of our National Management Centre (NMC), you will play a critical role in coordinating and managing digital forensics services across the organisation.In this...


  • London, Greater London, United Kingdom Rygor Group Ltd. Full time

    Rygor Group Ltd. has an exciting opportunity for a Service Desk Operations Manager to join our team. As a Service Desk Operations Manager, you'll be responsible for overseeing the day-to-day operations of the IT service desk, ensuring that support services are provided efficiently and effectively. You'll lead a team of service desk analysts, drive continuous...


  • London, Greater London, United Kingdom CV-Library Full time

    Job Title: Service Desk Operations ManagerWe are seeking an experienced Service Desk Operations Manager to join our team at CV-Library. The successful candidate will be responsible for leading the service desk team, ensuring the effective delivery of IT services, and driving process improvements.The ideal candidate will have a strong background in IT service...


  • London, Greater London, United Kingdom CV Library Full time

    Key ResponsibilitiesDeputising for the IT Operations and Security Manager when required.Analysing and reporting on IT desk request patterns and trends.Managing meeting room AV equipment and providing technical support for legal meetings.Maintaining network and system availability, including hardware and software configuration, setup, and...

  • Service Desk Manager

    3 weeks ago


    London, Greater London, United Kingdom Next15 Full time

    Job Title: Service Desk Manager - IT OperationsEstimated Salary: £65,000 - £80,000 per annumWe are looking for a skilled Service Desk Manager to join our IT operations team in London. As a technical expert, you will be responsible for leading and managing a team of IT service desk analysts, providing exceptional IT support to our diverse range of...


  • London, Greater London, United Kingdom Red King Resourcing Full time

    Red King Resourcing is seeking a highly skilled IT Service Desk Operations Manager to lead their support team with technical expertise and leadership skills. This role will ensure the smooth operation of support services for clients in various industries.About the Role:Lead and mentor a team of 1st and 2nd line support engineers to deliver excellent service...


  • London, Greater London, United Kingdom Lane Clark & Peacock LLP. Full time

    Unlocking the Future of IT SupportLane Clark & Peacock LLP is a leading consultancy that harnesses powerful analytics and human expertise to create a more positive future. Our team excels in pensions, financial services, energy, health, and analytics, providing market-leading capabilities that drive success.We are seeking a Digital Service Desk Innovator who...


  • London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    This is a senior leadership role that requires a talented people-orientated professional to lead a team of technical service desk engineers. The successful candidate will have experience of building cohesive teams, inspiring and motivating engineers at different levels, and improving service desk metrics.Key Responsibilities:Lead the London based team and...


  • London, Greater London, United Kingdom NHS Full time

    **Job Description:**We are looking for an experienced Service Desk Operations Manager to join our team. The successful candidate will be responsible for managing a team of IT support staff, providing a high-quality service to customers, and ensuring that all incidents and requests are resolved efficiently and effectively.The ideal candidate will have...


  • London, Greater London, United Kingdom Red King Resourcing Full time

    About Our Opportunity">We are seeking an experienced Service Desk Operations Manager to join our team. The successful candidate will have a strong background in IT service management, with excellent leadership and technical skills.">Job Overview">The Service Desk Operations Manager will be responsible for managing the day-to-day operations of our helpdesk...


  • London, Greater London, United Kingdom Digital Preservation Coalition Full time

    About the RoleWe are seeking a talented individual to strengthen our team as our next generation of digital archiving services become operational.In this role, you will contribute to our work to ensure that today's digital public records survive for the benefit of future generations of citizens, researchers, policy makers and historians.You will support the...


  • London, Greater London, United Kingdom Prism Digital Full time

    Role OverviewWe are seeking a Senior Service Delivery Analyst to join our team at Prism Digital. As a key player in financial technology, we provide real-time market data and pricing through our SaaS products.Job SummaryThe successful candidate will work closely with the Head of IT Service & Applications to assess the current IT service structure and improve...


  • London, Greater London, United Kingdom Lane Clark & Peacock LLP. Full time

    Job Description\Lane Clark & Peacock LLP seeks a Digital Service Desk Specialist to join our team, driving the adoption of AI and automation in our service desk operations. The ideal candidate will have 2-3 years of experience in a senior service desk or technical support role, with a focus on problem-solving and coordination.This role involves serving as...


  • London, Greater London, United Kingdom Wiz Full time

    Global Service Desk ManagerWiz is looking for a skilled Global Service Desk Manager to lead our IT operations team. The successful candidate will be responsible for managing and optimizing global Service Desk operations, overseeing employee onboarding processes, and driving customer satisfaction initiatives.Key responsibilities include establishing,...


  • London, Greater London, United Kingdom ENGINEERINGUK Full time

    About The Role:EngineeringUK seeks an experienced Service Desk Operations Manager to provide high-quality IT support services to users. This is a 5-month contract position that offers the opportunity to develop your skills and knowledge in a dynamic and supportive team environment.Main ResponsibilitiesDeliver first and second line technical support for...


  • London, Greater London, United Kingdom Cityscape Digital Full time

    About UsAt Cityscape Digital, we are a dynamic team that values creativity and innovation.We are looking for a highly motivated and organized Receptionist to join our team in London Bridge.Salary: £24,000 - £27,000 per annumThe successful candidate will be responsible for providing exceptional customer service, managing front desk duties, and maintaining a...


  • London, Greater London, United Kingdom Morgan Hunt Recruitment Full time

    About the Job: As an ITIL Operations Manager, you will be responsible for overseeing the end-to-end service desk operations, ensuring adherence to ITIL best practices. You will also implement robust ITIL processes for incident, problem, and change management, utilising data-driven approaches to monitor performance, track KPIs, and ensure compliance with...


  • London, Greater London, United Kingdom Goldbelt, Inc. Full time

    Job OverviewSenior Digital Service Desk Engineers support global system engineers under USSOCOM, PEO SDA. They provide software-agnostic field support for forward-deployed users of operational, advanced analytic intelligence systems.The ideal candidate will have a Bachelor's degree in Computer Science, Information Systems, or a related discipline and at...