Digital Service Desk Innovator

1 week ago


London, Greater London, United Kingdom Lane Clark & Peacock LLP. Full time

Unlocking the Future of IT Support

Lane Clark & Peacock LLP is a leading consultancy that harnesses powerful analytics and human expertise to create a more positive future. Our team excels in pensions, financial services, energy, health, and analytics, providing market-leading capabilities that drive success.

We are seeking a Digital Service Desk Innovator who will be pivotal in ensuring a blend of technological innovation and human touch. This transformative role offers the ideal candidate an opportunity for personal and professional growth as they evolve with us.

Key Responsibilities:

  • Serve as the front-line support for users, addressing issues that cannot be resolved through automation or self-service tools.
  • Implement AI-driven tools in troubleshooting, balancing the strengths of both automation and human expertise.
  • Continuously analyse and provide feedback on AI workflows, ensuring they are tailored to handle real-world complexities.
  • Document, prioritise, and track incidents and requests in the service desk system, emphasising the diagnostic steps and coordination efforts taken.
  • Stay updated on technological advancements, understanding where human intervention remains essential.

Requirements:

  • 2-3 years of experience in a senior service desk or technical support role, with a focus on problem-solving and coordination, within an increasingly automated environment.
  • Strong experience with Microsoft end user computing technologies, including Windows 10/11, Office 365, printing, local area networking.
  • Intune application packaging and build deployments including OOBE.
  • Service Desk ticketing systems, including workflow configurations and other modules.

Benefits:

  • £45,000 - £60,000 per annum (dependent on experience).
  • Professional study support.
  • Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks.
  • Life assurance, income protection, enhanced maternity/paternity/adoption and shared parental leave.
  • 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly) with options to buy & sell holiday.
  • Private medical insurance.
  • Discounted gym memberships, critical illness and dental insurance through our flexible benefits.
  • Cycle to work scheme.
  • Digital GP services.
  • Discretionary bonus scheme.
  • Season ticket loans.
  • Electric vehicle salary sacrifice scheme (qualifying period applies).


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