Commercial Insurance Handler

22 hours ago


Leicester, Leicester, United Kingdom Stride Resource Management Ltd Full time
Job Title: Commercial Account Handler

Stride Resource Management Ltd is seeking a highly skilled and experienced Commercial Account Handler to join our team. As a Commercial Account Handler, you will be responsible for handling existing commercial insurance business via the telephone, dealing with renewals, and managing client expectations and communications to provide a high level of customer service.

Main Responsibilities:
  • Obtain quotations, using delegated authority arrangements or by referring to insurers, and communicate quotations to clients, advising the most appropriate in terms of price and cover to meet their needs.
  • Contact clients to renew policies and prepare required renewal documentation in accordance with company guidelines and requirements.
  • Ensure the smooth operation and continued development of the renewal team.
  • Maximise use of team resources.
Requirements:
  • A highly developed sense of integrity and commitment to customer satisfaction.
  • A demonstrated passion for excellence with respect to treating and caring for customers.
  • The ability to communicate clearly and professionally, both verbally and in writing.
  • The ability to handle difficult customers and complaints if necessary.
  • To have a pleasant, patient, and friendly attitude.
  • The Commercial Account Handler will have strong decision-making and analytical abilities.
  • To have strong detail orientation and communication/listening skills.
  • A willingness to work a flexible schedule and occasional overtime when needed.
  • To possess a strong work ethic and team player mentality.


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