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Commercial Insurance Handler

2 months ago

Leicester, Leicester, United Kingdom Stride Resource Management Ltd Full time
Commercial Account Handler

Stride Resource Management Ltd is seeking a highly skilled Commercial Account Handler to join our team. As a Commercial Account Handler, you will be responsible for handling existing commercial insurance business, managing client expectations, and providing exceptional customer service.

Key Responsibilities:
  • Obtain quotations and communicate them to clients, advising on the most suitable options.
  • Renew policies and prepare required documentation in accordance with company guidelines.
  • Maximise team resources and ensure the smooth operation of the renewal team.
  • Deliver high-quality service, meeting customer needs and expectations.
  • Handle customer inquiries and resolve issues promptly and thoroughly.
  • Use automated information systems to analyse customer situations and make informed decisions.
  • Maintain a balance between company policy and customer benefit in decision-making.
Requirements:
  • A highly developed sense of integrity and commitment to customer satisfaction.
  • A demonstrated passion for excellence in treating and caring for customers.
  • Strong communication and analytical skills, with the ability to handle difficult customers.
  • A pleasant, patient, and friendly attitude, with a strong work ethic and team player mentality.

We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.