National Account Development Coordinator

3 weeks ago

Durham, United Kingdom Theo James Recruitment Full time
Job Title: National Account Development Coordinator

Location: Durham, UK

Company Overview:
Join a dynamic and expanding company renowned for its commitment to customer satisfaction and employee development. With a proven track record of success, this is an incredible opportunity to be part of a leading organisation that partners with large, national accounts. Our client offers a clear path for professional development, excellent earning potential through performance-based commission, and a supportive, forward-thinking environment.

Salary: Up to £35,000 + Commission

Job Description:
As the National Account Development Coordinator, you will be a vital part of the Customer Experience Team, serving as the primary point of contact for your assigned customer accounts. You will work closely with Sales Estimators, Project Schedulers, and various internal teams to ensure each project meets or exceeds customer expectations. This role involves managing customer relationships, overseeing project timelines, and ensuring successful delivery of projects, making sure each account receives outstanding service.

Duties and Responsibilities:

* Act as the main point of contact for assigned customers, fostering strong and enduring relationships

* Lead and coordinate customer engagement sessions, such as pre-start and progress meetings, to clarify requirements and identify new opportunities

* Provide regular project updates to customers, addressing any concerns or requests

* Collaborate with the Sales Estimator to develop competitive bids that convert into successful orders

* Facilitate seamless internal handover sessions between the Sales Estimator, Project Scheduler, and other relevant departments

* Ensure adherence to project timelines, coordinating with internal teams to achieve key milestones

* Manage and coordinate project issue trackers, ensuring prompt resolution of any concerns

* Handle package close-outs from both client and internal perspectives prior to project completion

* Identify and develop new business opportunities within existing accounts to increase revenue

* Network with site teams to gather leads for potential future projects

* Retain, file, and manage all project-related documents in designated locations

Required Skills and Qualifications:

* Communication: Strong interpersonal skills, with an ability to collaborate effectively in a team-oriented environment

* Initiative: Capable of taking ownership of tasks and demonstrating leadership in project management

* Attention to Detail: High standards of accuracy and thoroughness in all aspects of work

* Organisation: Ability to prioritise tasks, manage multiple projects, and maintain organisation under pressure

* Analytical Skills: Proficiency in identifying and solving challenges that may arise during project management

* Customer Focus: Commitment to delivering exceptional service and building lasting relationships with clients

* Adaptability: Ability to work efficiently in a fast-paced and evolving environment

* Technical Skills: Proficiency in Microsoft Office suite and experience with project management software is a plus

Benefits:

* Comprehensive training & development

* Support for professional development and industry certifications

* Generous commission and performance-based incentives

* Opportunities for career advancement in a fast-growing company

* Supportive and collaborative team environment

Why Theo James Recruitment?
This role offers a challenging yet rewarding opportunity to contribute to a company that values customer satisfaction and career development equally. By joining our client, you'll benefit from:

* A supportive, collaborative work environment where your contributions are valued

* Hands-on experience with national accounts, providing valuable career growth

* Performance-based bonuses and a clear path for career advancement

* Opportunity to work alongside experienced professionals committed to your development

* Exposure to a variety of projects that will enhance your professional skill set

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