Technical Documentation Specialist
3 weeks ago
We are seeking a skilled Technical Documentation Specialist to join our team at Opus 2, a global leader in the LegalTech space. As a key member of our documentation team, you will be responsible for creating and maintaining high-quality documentation for our web applications.
As a Technical Documentation Specialist, you will work closely with our Product, Development, and Training Teams to ensure that our documentation is accurate, timely, and consumable. Your primary focus will be on creating and updating content in our product knowledge base, managing documentation development through 6-week release cycles.
Key responsibilities will include:
- Creating and updating content in the product knowledge base
- Owning and maintaining release notes and the Product Definition Document (PDD)
- Owning the structure and design of online support pages
- Working with our product and development teams to provide timely, accurate, and consumable documentation
- Building a repository of in-app user support guides
- Contributing to the creation of training materials to support the client enablement team
Requirements
To be successful in this role, you will need:
- 2+ years' experience of software technical writing experience, creating user-friendly, articulate, well-organized, consistent content from scratch, with a keen eye for detail
- Interest in the tech sector and movements in the documentation and communication landscape
- Familiarity with basic image capturing and editing in relation to technical documentation
- Proactively identify documentation needs and gaps, establish feedback loops to gather and drive improvement, and then work closely with key stakeholders to prioritize and plan documentation updates
- Experience using technical authoring software tools
- Background in or understanding of software architecture, SaaS, and Agile development processes useful (coding experience is not necessary)
- Strong ability to communicate, verbally and in writing, with a diverse range of people at all levels
- A talent for writing clearly, in plain English, to convey what are often complex technologies and processes
- Possess excellent content planning, editorial, and organisation skills
- Ability to work individually and within a team
- Ability to learn, research, and use own initiative is essential
Benefits
As a Technical Documentation Specialist at Opus 2, you will enjoy a range of benefits, including:
- Contributory pension plan
- 33 days annual holidays, flexible working, and length of service entitlement
- Health Insurance
- Loyalty Share Scheme
- Enhanced Maternity and Paternity
- Employee Assistance Programme
- Electric Vehicle Salary Sacrifice
- Cycle to Work Scheme
- Calm and Mindfulness sessions
- A day of leave to volunteer for charity and an active CSR team raising money towards a company charity
- Regular Company Social Events
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